USE OF THE WEBSITE

<blockquote>
<p><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;">TERMS &amp; CONDITIONS OF AIRFARE TICKETING</span></p>
</blockquote>
<h4>1. TICKETING</h4>
<p>We act as an agent for various airlines. Tickets are therefore sold according to the respective airlines' terms and conditions.</p>
<ol style="list-style-type: lower-alpha;">
<li>In the event of Cancellation/Amendment/Refund of a ticket sold, a service fee of $50.00* is payable in addition to the charges imposed by the respective airlines. It &nbsp; &nbsp; is also to be noted that some tickets have no refund value or cannot be cancelled/amended as per conditions set by the airlines as part of the conditions of sale.</li>
<li>In the event of a No-Show, a charge of $225.00* will be deducted from the refund value of tickets (if such tickets have refund values) to cover wastage of seats.</li>
<li>The process of refunds (depending on the airlines) may take 1 to 3 months.</li>
</ol>
<h4>2. HOTELS</h4>
<p>We sell hotel rooms on behalf of various hotels in Singapore &amp; Overseas. Terms and conditions imposed by them therefore apply.</p>
<ol style="list-style-type: lower-alpha;">
<li>In case of No-Show of a booked room, a room night is chargeable.</li>
<li>In case of a Cancellation/Amendment of a room already booked, a fee of $50.00* is payable.</li>
</ol>
<p>It should be noted that some hotels might not accept any cancellation/amendments of rooms booked (especially during peak periods) and in such cases passengers are not entitled to any refunds.</p>
<h4>3. VISAS</h4>
<p>We provide various Visa application services. Depending on its complexity, a service charge* of $30.00 to $100.00 is imposed. This is in addition to any fees collected by the Embassies/Consulates themselves.</p>
<h4>4. TRAVEL INSURANCE</h4>
<p>We market specifically packaged travel insurance of AIG. The insurance sold is subject to their respective terms and conditions stated in their respective Policies.</p>
<h4>5. MODE OF PAYMENT</h4>
<p>Payment may by made in Singapore Dollars by cash, NETS, cheques, major credit cards or travel vouchers issued by the Company.</p>
<p>We may require cheques to be tendered and cleared before release of travel documents/service vouchers.</p>
<p>In case of payment made via our Travel Vouchers, all the terms and condition contained therein are applicable.</p>
<h4>6. TRAVEL DOCUMENTS</h4>
<p>It is the customer's sole responsibility to ensure that his/her international passport has a validity of at least 6 months from the date of return to Singapore, and that relevant visas, ESTA, vaccinations and travel documents are gotten.</p>
<p>The Company will wherever possible assist passengers to obtain the necessary visas but does not guarantee the approval from the Embassies/Consulates.</p>
<h4>7. COMPLAINTS &amp; CLAIMS</h4>
<p>Complaints and/or claims if any will be handled in the following manner:</p>
<ol style="list-style-type: lower-alpha;">
<li>They must be made in writing within 2 weeks from date of service rendered.</li>
<li>An acknowledgment will be made within 2 days from receipt of a complaint/claims</li>
<li>A reply will be conveyed to the complainant/claimant within 21 days.</li>
<li>Reference will be made to NATAS or CASE for its intermediary if a claim/complaint cannot be mutually resolved.</li>
</ol>
<h4>8. CONFIDENTIALITY OF CUSTOMER DATA</h4>
<p>The company only collects the necessary customers' data to fulfill the purpose of completing every sale transaction and future in-house marketing. We will not disclose, share, transfer, sell or rent the date collected to third party.</p>
<p>* Subject to GST</p>

TERMS & CONDITIONS OF AIRFARE TICKETING

<blockquote>
<p><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;">TERMS &amp; CONDITIONS OF TOUR/ CRUISE/ TRAVEL PACKAGES</span></p>
</blockquote>
<p>Customers are deemed to have read, understood and accepted the following terms and conditions. New Shan Travel Service Pte. Ltd. shall be known as the "Company" in the terms and conditions listed below.</p>
<h4>1. RESERVATIONS, DEPOSITS &amp; PAYMENT</h4>
<table style="border-collapse: collapse; width: 100%;" border="1">
<tbody>
<tr>
<td style="width: 50%;">Tour Fare (inclusive of taxes)</td>
<td style="width: 50%;">Deposit required per person (S$)</td>
</tr>
<tr>
<td style="width: 50%;">
<h4>Below S$500</h4>
</td>
<td style="width: 50%;">
<h4>S$300</h4>
</td>
</tr>
<tr>
<td style="width: 50%;">
<h4>S$500 to S$1,999</h4>
</td>
<td style="width: 50%;">
<h4>S$500</h4>
</td>
</tr>
<tr>
<td style="width: 50%;">
<h4>S$2,000 and above</h4>
</td>
<td style="width: 50%;">
<h4>S$1,000</h4>
</td>
</tr>
<tr>
<td style="width: 50%;">
<h4>All USA / Europe Tours</h4>
</td>
<td style="width: 50%;">
<h4>S$1,000</h4>
</td>
</tr>
<tr>
<td style="width: 50%;">
<h4>Air / Cruise Packages</h4>
</td>
<td style="width: 50%;">
<h4>S$2,000</h4>
</td>
</tr>
<tr>
<td style="width: 50%;">
<h4>Tours on Chartered Flights</h4>
</td>
<td style="width: 50%;">
<h4>Amount per terms and conditions stipulated by principal suppliers</h4>
</td>
</tr>
<tr>
<td style="width: 50%;">
<h4>Other Tours, e.g. incentive / tailor-made, third-party suppliers such as airline, overseas land operators, cruise operators etc</h4>
</td>
<td style="width: 50%;">
<h4>Amount per terms and conditions stipulated by principal suppliers</h4>
</td>
</tr>
</tbody>
</table>
<p>The Company does not recognize any deposit as constituting confirmation of tours, travel arrangements or tickets.</p>
<p><span style="text-decoration: underline;">For Group packages&nbsp;</span></p>
<p>A deposit is required upon booking. Balance payment is to be paid in full minimum 14 days prior to departure. If full payment is not received 14 days or more prior to departure, the company reserves the right to forfeit the deposit and cancel the reservation.</p>
<p><span style="text-decoration: underline;">For Free &amp; Easy / FIT packages</span></p>
<p>A deposit is required upon booking. Balance payment is to be paid in full upon confirmation of flight reservation and land arrangement before issuance of travel documents. Any booking that is not confirmed by the customer within the airline's required ticketing deadline may result in seats being cancelled by the airline, unless ticket(s) have been issued prior to the ticketing deadline.</p>
<p><span style="text-decoration: underline;">For Chartered flights&nbsp;</span></p>
<p>A deposit is required upon booking. Balance payment is to be paid in full one month before departure.</p>
<p><span style="text-decoration: underline;">For Air / Cruise packages</span></p>
<p>A deposit is required upon booking. Balance payment is to be paid in full seventy (70) days before departure. Failure to comply with this may result in cancellation of reservation and forfeiture of deposit. Cancellation charges for cruise bookings shall follow the Terms &amp; Conditions stipulated by the respective cruise company, with additional handling charges imposed by the Company.</p>
<h4>2. CANCELLATIONS / AMENDMENTS</h4>
<p>Cancellation of confirmed booking from customers must be made in writing to avoid misunderstanding. The following charges will apply accordingly:</p>
<p>For tours operated by the Company,</p>
<table style="border-collapse: collapse; width: 100%;" border="1">
<tbody>
<tr>
<td style="width: 50%;">
<p>Period of Cancellation Notice</p>
<p>(from departure date)</p>
</td>
<td style="width: 25%;">
<p>Cancellation Charges Per Person</p>
<h4>Normal Tour Packages</h4>
</td>
<td style="width: 25%;">
<h4>Chartered Flights &amp; Air / Cruise</h4>
</td>
</tr>
<tr>
<td style="width: 50%;">
<h4>30 days and more</h4>
</td>
<td style="width: 25%;">
<h4>Deposit Non-Refundable</h4>
</td>
<td style="width: 25%;">&nbsp;</td>
</tr>
<tr>
<td style="width: 50%;">
<h4>15 to 29 days</h4>
</td>
<td style="width: 25%;">
<h4>75% of Tour Fare</h4>
</td>
<td style="width: 25%;">
<h4>100% Tour Fare</h4>
</td>
</tr>
<tr>
<td style="width: 50%;">
<h4>14 days and below</h4>
</td>
<td style="width: 25%;">
<h4>100% of Tour Fare</h4>
</td>
<td style="width: 25%;">&nbsp;</td>
</tr>
</tbody>
</table>
<p>For tours or components supplied by third parties, e.g. cruises, Insight Vacations, Contiki, hotels, airlines, car rentals, trains etc., cancellation charges under the terms and conditions of the respective third parties shall apply, plus a handling chargeof S$50 per service per person.</p>
<p><span style="text-decoration: underline;">Cancellation of Tour by Company</span></p>
<p>Tour members should be aware that the Company is acting as an agent for the service suppliers. After a deposit or full payment is made, all arrangements are still subject to final confirmation. When the arrangement cannot be confirmed, the Company will endeavour to notify customer at least 2 weeks (for group tour and tour of 7 days and above), or 1 week (for tour of 6 days and below) before departure, and a refund of payment of tour fare will be made if the tour is cancelled. The Company shall not be liable for any further responsibility. The Company reserves the rights to cancel any tour prior to departure for any reason, including but not limited to, an insufficient number of participants. The Company may, if it so decides, recommend alternative tour arrangements.</p>
<p><span style="text-decoration: underline;">Cancellation of Chartered flights</span></p>
<p>All chartered flights are subject to approval by the relevant government authorities. In the event that the required approval is not granted 2 weeks before the scheduled departure date, the Company reserves the rights to recommend alternative travel arrangement which may involve flights on the same carrier on an alternative date, or flights on other carriers on the scheduled or alternative departure date, without any liability or damages to be borne by the Company. Alternative arrangements may come with surcharges to be paid by the customer. Should you decide not to accept the alternative travel arrangement, a refund of payment of tour fare will be made (less applicable charges, if any) without further obligation or liability on the part of the Company, and that you shall be deemed to have agreed to release the Company from all liabilities or damages in connection with the cancellation.</p>
<h4>3. AMENDMENTS</h4>
<p><span style="text-decoration: underline;">General Amendments</span></p>
<p>Any amendments (excluding departure date, tour type or air tickets) made by customers after reservations have been confirmed, an administrative fee of S$50* per person per amendment will be imposed by the Company. For amendments to departure date or tour type, cancellation charges stated above will apply.</p>
<p><span style="text-decoration: underline;">Amendment of Flights / Air Tickets</span></p>
<p>As a ticket issued is a special ticket restricted to the specified airline only, it is non-negotiable, non-reissuable, non-refundable and not re-routable. In a case where amendment is allowed, a charge of $50* per ticket will be levied, on top of airlines' charges. An alternation of the routing or change of date by the customer is solely at own risk. No refund will be made for any unused air ticket.</p>
<p><span style="text-decoration: underline;">Amendment to Itinerary by Company</span></p>
<p>The company shall endeavour not to make any material alternation to the tour package. However, the Company reserves the right to make minor changes at any time due to unforeseen circumstances without compensation, especially during peak season.</p>
<h4>4. REFUND</h4>
<p><span style="text-decoration: underline;">Refund on Tour, Cruise and any Tour Package (excluding air ticket component)</span></p>
<p>The Company, being an intermediary, will only act on a refund request upon receipt of refund from the principal, including but not limited to land, cruise and hotel operator. For payment in cash and cheque made by customers, refund will be paid to customers in the form of a cheque within 4-6 weeks. During peak periods, refund may take approximately 16 weeks. For payment by credit cards made by customers, refund will be made through the credit card companies and take approximately&nbsp;12-16 weeks, or approximately 4 months during peak periods.</p>
<p><span style="text-decoration: underline;">Refund on Air Ticket</span></p>
<p>The Company acts as an agent for the airlines. All refund on air tickets may take 1 to 3 months, depending on the refund process of the individual airlines. The Company, being an intermediary, will only act on a refund request upon receipt of refund from the airline. For special airfares offered on tour packages, air tickets must be issued within a stipulated time frame. Any amendment before issuance, if allowed, will result in fare differences that have to be paid for by the customer. Once the ticket is issued, full cancellation charges will apply and no refund is allowed in the event of amendment, no-show or no collection of ticket. No refund, either in part or full, will be made for unused air tickets, ground transportation, meals, accommodation or any unused part of the travel arrangement*.</p>
<p>&nbsp;<br /><strong>*Due to the recent COVID19 situation, we seek for your understanding and patience in times like this as our team might require a longer time to refund monies while applying stricter safety measurements.</strong></p>
<h4>5. MODE OF PAYMENT</h4>
<p>Payment must be in Singapore Dollars and may be made by cash, NETS, cheques, major credit cards or travel vouchers issued by the Company. The Company reserves the rights not to accept cheque payments. If accepted, cheques must be presented to the Company at least 7 working days prior to departure date. For payment by travel vouchers, all terms &amp; conditions stipulated on the travel vouchers have to be met before it can be accepted as a mode of payment.</p>
<h4>6. TOUR FARE INCLUDES</h4>
<ul>
<li>Return economy class group tour air ticket.</li>
<li>Airport transfers (if applicable).</li>
<li>Hotel accommodation based on twin or triple-sharing.</li>
<li>When booking triple-sharing rooms, please note that the third bed may be a 'roll-away' bed.</li>
<li>Single room occupancy is at an additional cost.</li>
<li>All meals are as specified in the itinerary. If selected carrier's flight time does not allow for certain meals to be taken, there shall not be any refund for meals &nbsp; &nbsp; &nbsp;not consumed.</li>
<li>Tour as per itinerary (the duration of the tour packages includes the day of scheduled departure and the day of scheduled return and neither of these are full days)</li>
<li>Baggage allowance of 20 kilos per passenger.</li>
</ul>
<h4>7. TOUR FARE EXCLUDES</h4>
<ul>
<li>Visa fees</li>
<li>All taxes and fuel surcharges imposed by relevant authorities and airlines.</li>
<li>Meals, beverages, room service or any other item not listed in the itinerary.</li>
<li>Excess baggage charges, laundry charges, travel insurance, and all items of a personal nature.</li>
<li>Gratuities to driver, tour guide, tour leader, hotel porters etc.</li>
</ul>
<p>Tour prices are based on current airfares, service fees, government and airport taxes, fuel surcharges and exchange rates, applicable at the time of print and quotation, and are subject to changes without prior notice. Any difference in tour prices due to new regulations being effected or late instructions by the customer to issue travel documents will be borne by the customer even after full payment had been made. Any non-compliance may result in automatic cancellation of reservation and forfeiture of your payment.</p>
<h4>8. CHILD FARE</h4>
<p><strong>Eligibility:</strong> Below 12 years of age (on the date of return)</p>
<p>Child fare is based on sharing a room with adults and no additional bed will be provided. There will be an additional cost for child sharing one room with an adult or when an extra bed is required.</p>
<p>In some countries, due to fire regulation, it is compulsory for each person to have their own bed. Booking with four persons in a room will not be allowed unless the hotel has quad-sharing rooms available</p>
<h4>9. ACCOMODATION</h4>
<p>In the event the accommodation booked or requested is not available, every effort will be made for an alternative in another accommodation of similar standard.</p>
<h4>10. SEAT ROTATION</h4>
<p>For the convenience of all members of the group, customers are requested to rotate their seating arrangements on the coach during the period of the tour. Please cooperate when called upon to do so by the tour leader/guide.</p>
<h4>11. TRAVEL REQUEST</h4>
<p>If there are any requests regarding special meals, dietary requirements, adjoining rooms etc., please inform the Company when booking. Such requests are subject to confirmation and availability.</p>
<h4>12. TRAVEL INSURANCE</h4>
<p>All customers are strongly recommended to purchase travel insurance to cover such areas as trip cancellation, personal baggage, personal accident, injury &amp; illness. Under no circumstance is the Company to be construed as a carrier under contract for safe carriage of customer or his/her baggage &amp; belonging. Our staff will be pleased to assist in the enquiries of any travel insurance.</p>
<h4>13. OTHER SERVICES &amp; CHARGES</h4>
<p>The company provides Visa application services with charges* as follows:</p>
<table style="border-collapse: collapse; width: 100%;" border="1">
<tbody>
<tr>
<td style="width: 50%;">
<h4>Type</h4>
</td>
<td style="width: 50%;">
<h4>Charges (In addition to Visa Fees charged by Embassy)</h4>
</td>
</tr>
<tr>
<td style="width: 50%;">
<h4>Normal Application</h4>
</td>
<td style="width: 50%;">
<h4>S$30.00</h4>
</td>
</tr>
<tr>
<td style="width: 50%;">
<h4>Express or complex application</h4>
</td>
<td style="width: 50%;">
<h4>S$100.00</h4>
</td>
</tr>
</tbody>
</table>
<h4>* Subject to GST</h4>
<h4>14. EXTENSION OF STAY OR DEVIATION</h4>
<p>Extension of stay/deviation may be permitted at the end of tour, subject to maximum validity and restrictions of air ticket, seat confirmation and availability of hotel prior to commencement of tour. It is the customer's responsibility to hold firm confirmation for their return flight. When extension of stay/deviation cannot be confirmed three weeks prior to the group's departure date, the customer is deemed to be taking the original tour schedule. In the event that the original arrangement has been changed by the Company during the process, any extra cost will be borne by the customer.</p>
<p>Extension of stay/deviation will be at the customer's own expenses &amp; transfer to airport will not be provided. The air ticket issued is a special ticket, restricted to a specific airline only. It is non-negotiable, non-endorsable, non-reissuable, non-refundable &amp; non-reroutable. Any alteration in routing or dates by the customer is solely at his/her own risk. The Company and its associated agents shall not be held responsible for any inconvenience caused and extra expense incurred. No refund will be made for any unused air ticket, accommodation meals and sightseeing in part or full.</p>
<h4>15. TRAVEL DOCUMENTS</h4>
<p>It is the customer's sole responsibility to ensure that his/her international passport has a validity of at least 6 months from the date of return, and that relevant visas, ESTA, vaccinations and travel documents are gotten. For Singapore Permanent residents, please bring along your exit permits when travelling.</p>
<p>Where possible, the Company will assist the customer to obtain the necessary visas. Service charges and visa fees will be borne by the customer. The Company does not guarantee the approval of the visa application. If, for any reason, application for visa or exit permit is rejected, a full refund of all monies paid (excluding visa application fees) will be made if the result of the rejection is made known to the Company at least 35 days prior to departure. If less than 35 days' notice is given, the relevant cancellation charges as stated, plus other charges if applicable, will apply. The Company cannot be held responsible for any expense, reimbursement or refund of tour or travel arrangement charges if any customer is refused entry or transit by any country at any point during the tour or travel for whatsoever reason, including but not limited to, lack of necessary visas.</p>
<h4>16. RESPONSIBILITIES</h4>
<p>The Company and its associates act only as an agent for the transportation companies, airlines, hotels, cruise companies and other principals for the tour programs and travel itineraries. The Company and its associates accept no responsibilities for injuries, damage, accident, loss, delay, theft, quarantine, customs regulation, strike, changes in itinerary, principal insolvency or credit risk, deportation or refusal of entry by Immigration Authorities resulting from improper travel documents, possession of unlawful items or irregularities that may be caused to person or property. Any loss &amp; expense are the responsibility of the customer. All proper travel documentation are the sole responsibility of the customer.&nbsp;</p>
<p>The Company reserves the right to alter itineraries, travel arrangements, hotels reservations etc. If it is necessary or in the case of Force Majeure, the Company reserves the right to cancel any tour prior to date of departure for any reason, including insufficient number of participants. Should this happen, the entire payment shall be refunded without further obligation on the part of the Company, provided that the principals involved have refunded the customers&rsquo; monies to the Company.</p>
<p>The Company will recommend alternative tour, preferably to the same destination or other destinations. Should customer decide not to accept the alternative, all monies paid shall be refunded in full by the Company without further obligations, provided that the principals involved have refunded the customers&rsquo; monies to the Company.</p>
<h4>17. COMPLAINTS AND CLAIMS</h4>
<p>Any complaint/claim must be made in writing within 2 weeks from the date of return to Singapore on the last day of the tour itinerary.</p>
<p>No responsibility is accepted in respect of any complaint/claim which is not so made. The Company will acknowledge the receipt within 3 working days and reply to the customer within 21 days. The Company advises customers to approach NATAS or CASE should the complaint not be resolved within the time frame.</p>
<h4>18. CONFIDENTIALITY OF CUSTOMER DATA</h4>
<p>The Company only collects the necessary customers' data to fulfill the purpose of completing every sales transaction and future in-house marketing. The Company will not disclose, share, transfer, sell or rent the data collected to third party.</p>
<p>Refer to our <a href="/privacy-policy">Privacy Policy</a> for more information</p>
<h4>COVID 19 (TEMPORARY MEASURES) ACT 2020&nbsp;</h4>
<p>Due to the current COVID19 pandemic, the Company's current Terms &amp; Conditions for tour packages will be superseded by the Ministry of Law's COVID 19 (Temporary Measure) Act 2020.&nbsp;</p>
<p>The COVID 19 (Temporary Measure) Act 2020 aims to provide relief and protection to businesses and individuals who are unable to fulfill certain contractual obligations due to COVID 19. &nbsp;More information about this act can be found at: https://www.mlaw.gov.sg/covid19-relief/</p>

TERMS & CONDITIONS OF TOUR/ CRUISE/ TRAVEL PACKAGES

<blockquote>
<p><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;">USER AGREEMENT FOR HOTEL BOOKINGS</span></p>
</blockquote>
<p>PLEASE READ THE FOLLOWING USER AGREEMENT CAREFULLY BEFORE USING THIS WEBSITE.</p>
<p>Your use of this website (hereinafter referred to as the "Website") is expressly conditioned on your acceptance of the User Agreement. By using this Website, you signify that you unconditionally agree and accept to be legally bound by the User Agreement. If you do not agree with any part of the User Agreement, you must not use this Website. The User Agreement applies to the use of this Website. This User Agreement limits and excludes our liability. Your legal recourse for liability from using this Website will generally be limited to claims against third party service providers or partner sites.</p>
<p>If you are accessing our Website or initiating transactions on our Website, you will be deemed to have read, understood and agreed to this User Agreement. New Shan Travel Service Pte. Ltd. (hereinafter referred to as the "Company") is the operator of this Website. This Website, and each of its modules, together with the arrangement and compilation of the content found on this Website, is the copyrighted property of the Company and/or its various third party providers and distributors and which is licensed to the Company.</p>
<h4>1. WEBSITE CONTENT</h4>
<p>The Company makes its best efforts to ensure that all the information appearing on our website is accurate and up to date. However, the Company does not accept liability for any errors, omissions and reserves the right to change this information at any time and without notice.</p>
<h4>2. HOTEL INFORMATION</h4>
<p>The Company endeavours to ensure all information, description and photos provided by our hotel partners and/or suppliers are as accurate as possible. However, the Company cannot accept any liability for the accuracy of the hotels' information, which can sometimes be temporarily unavailable due to renovation or maintenance of the hotel, or inaccurate due to absence of update. The Company also cannot accept responsibility for any disturbance or inconvenience caused to you during your stay, nor for any accident in a hotel or loss caused by the hotel management or staff.</p>
<h4>3. CREDIT CARD INFORMATION</h4>
<p>When making a booking on our website, you undertake to provide accurate, true and complete information to the Company, including valid credit card details. Failure to do so may result in an inaccurate booking or non-fulfilment of your booking. As such, the Company shall not be liable for any damage or loss incurred.</p>
<p>The Company conducts random checks by calling and/or emailing you to verify your purchases made via our website. At times, we may request for photocopies of the credit card used (back and front) and you to fill up a credit card authorisation payment form to minimise the possibility that the card may have been misused by an unauthorised third party. You agree to cooperate and provide necessary information to the Company without delay. In cases where the Company is carrying out random checks and is unable to contact you via email, or in urgent cases via phone, the Company reserves all rights to cancel the booking and you shall not hold the Company liable for any loss or damage incurred.--&gt;</p>
<h4>4. ONLINE BOOKINGS</h4>
<p>The Company does not guarantee the actual bedding configuration (e.g. single, double, twin, queen or king-size bed) of the room type. Your bookings are forwarded to the hotel and are subjected to availability upon check-in. All additional special requests, including but not limited to non-smoking room, high-floor, particular orientation etc., are also subjected to availability and cannot be guaranteed by the Company.</p>
<p>In cases where the hotel is not able to honour your reservation due to overbooking, sudden increase of price, or any other circumstance, the Company endeavours to offer you an alternative hotel similar in standard. If this were to occur, the Company will contact you via email and/or phone. If you were to accept the alternative arrangement, the Company shall be deemed to have fulfilled its contractual obligations and you agree not to pursue any form of compensation from the Company, partner site and hotel. If you were to decline the alternative arrangement, a full refund of the amount paid by you to the Company will be made to you, and you agree to discharge the Company, partner site and hotel of all liabilities.</p>
<p>The Company is not liable for any claim against non-fulfillment or unsatisfactory fulfillment of products and services purchased from our hotel partners, partner sites, tour operators, car hire companies, insurance companies, and other entities found on our website.</p>
<p>Each product and service found on our website has their specific terms and conditions. Please refer to our website's and booking confirmation's terms and conditions, user agreement and privacy policy, and also the terms and conditions of the individual product and service before purchase.</p>
<h4>5. CANCELLATION POLICY</h4>
<p>By making purchase on our website, you agree to the Company's Cancellation Policy.</p>
<p>Hotels may implement cancellation policies that are different from the Company's. As such, additional cancellation charges may apply on top of the Company's cancellation charges, and you agree to bear these charges. In some cases, cancellation is prohibited and the booking becomes totally non-refundable.</p>
<p>Cancellation needs to be confirmed by the Company's hotel reservation staff. If for any reason, you do not receive confirmation of your cancellation from our reservation staff after submission, you need to email to hotels@newshan.com.sg or call our Company at (+65) 8612 3055 for assistance.</p>
<h4>6. AMENDMENT POLICY</h4>
<p>By making purchase on our website, you agree to the Company's Amendment Policy.</p>
<p>Hotels may implement amendment policies that are different from the Company's. As such, additional amendment charges may apply on top of the Company's amendment charges, and you agree to bear these charges. In some cases, amendment is prohibited and the booking becomes totally non-refundable.</p>
<p>Amendment needs to be confirmed by the Company's hotel reservation staff. If for any reason, you do not receive confirmation of your amendment from our reservation staff after submission, you need to email to hotels@newshan.com.sg or call our Company at (+65) 8612 3055 for assistance.&nbsp;</p>
<p>Our Company levies an administrative fee of S$30 per booking on top of any charge the hotel may impose. These charges appear on our website during the booking process.</p>
<h4>7. MODE OF COMMUNICATION</h4>
<p>You agree to accept email as the dominant mode of communication between you and the Company. Booking confirmation via email shall therefore satisfy the legal requirement for binding communications between you and the Company. You also agree to email to hotels@newshan.com.sg to check your booking status in case you do not hear from us. In doing so, you agree not to hold the Company liable for any non-receipt of hotel voucher or email confirmation or booking confirmation. In cases where the Company cancels or amends your booking due to various reasons, including but not limited to incomplete booking information or payment details or incomprehensible instructions, and emails you the cancellation or amendment notice, the Company does not take responsibility for your failing to be notified by our email, and the Company shall not be liable for any damage or loss incurred. Please be reminded to check your contact email regularly.</p>
<h4>8. DISCLAIMER</h4>
<p>Although the Company takes reasonable care to ensure that published descriptions are correct, the Company does not own or operate hotels or other accommodation or travel services. The Company accepts no liability for errors or omissions in the description of accommodation or other travel services on the website, and the Company reserves the right to change information without prior notice. In some circumstances, the Company may not be able to honour the booking confirmation for reasons beyond our control. These reasons may include, but not limited to, government regulations, environmental, system downtime or natural disasters.</p>
<p>Payment or booking transactions over the Internet may be subjected to interruption, blackout or delays during transmission.&nbsp;</p>
<p>In extreme circumstances, the Company may be forced to cancel your booking. You will be notified as soon as possible and a full refund will be made to you. In no circumstance shall the Company be liable for any consequential and direct and indirect loss or damage. Our liability shall be limited to the amount you paid to us for the booking.&nbsp;</p>
<p>The Company shall not be liable for any failure or delay in performance of our obligations, which results directly or indirectly from any cause or circumstance, which is beyond our reasonable control. Without limiting the generality of the foregoing, the following shall be regarded as such circumstances: act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any licence or consent), fire, flood, epidemic, lightning, explosion, fog or bed weather, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), renovations undertaken by the accommodation providers, strikes, lockouts or boycotts, embargo, blockade.</p>
<h4>9. GOVERNING LAW &amp; JURISDICTION</h4>
<p>The User Agreement, its performance and all disputes arising out of or in connection with the User Agreement shall be governed by the laws of Singapore. You hereby consent and submit to the exclusive jurisdiction of the courts of the Republic of Singapore in all questions and controversies arising out of or in connection with the User Agreement, its performance and your use of this website.</p>

USER AGREEMENT FOR HOTEL BOOKINGS

<blockquote>
<p><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;">SOCIAL MEDIA CONTEST</span></p>
</blockquote>
<p>The Terms &amp; Conditions outlined below applies to all contests held by New Shan Travel Service Pte Ltd ("The Company") on all social media platforms. These Term's &amp; Conditions are applied in addition to the terms specified on The Company's website or on any social media platform used for the contest.</p>
<ol>
<li>All contest are open to all members of the public with a local Singaporean address.</li>
<li>All contestants must be at least 18 years of age when signing up for the contest.</li>
<li>Only 1 entry is allowed per contestant and if any contestant(s) found to be cheating will be disqualified from the contest and prize(s) won will be forfeited. Any form of cheating (creating multiple accounts) will also cause contestant(s) to be disqualified.</li>
<li>Employees of New Shan Travel and/or its sponsors will not be eligible to participate in the contest. Winner(s) of the contest may be required to fill in an acknowledgement letter.</li>
<li>There will be no fees charged nor any purchase needed to enter the contest.</li>
<li>All contestant(s) entries are deemed at the point of receipt on The Company's social media account.</li>
<li>Any entries later than the closing date of the contest will not be entertained.</li>
<li>
<p>The Company will hold no responsibility for any incomplete, incorrect, ineligible, corrupt, late or lost entries which are sent before and after the dateline of the contest.</p>
</li>
<li>
<p><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;">All entries submitted for any contest, must NOT include materials that are: unlawful, fraudulent, defamatory, obscene, profane, derogatory, pornographic, sexually inappropriate, politically incorrect, violent, abusive, insulting, scandalous, inflammatory, harassing, threatening, racist, ageist, sexist, objectionable with respect to religion, origin or gender, not suitable for children under 15, or otherwise unsuitable for publication or objectionable; will not contain viruses or cause injury or harm to any person or entity.</span></p>
</li>
<li>
<p><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;">The Company reserves the right to remove, validate and disqualify any contestant(s), at its sole and absolute discretion, any contest entry that is deemed not appropriate and not in compliance with the contest Terms &amp; Conditions.</span></p>
</li>
<li>
<p><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;">The Company is not liable for any inappropriate, unlawful entries submitted during any contest. The Company reserves the right, at its sole discretion to terminate, cancel or remove the contest if deemed necessary in its opinion and if circumstances arise outside of its control.</span></p>
</li>
<li>
<p><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;">The Company and its sponsors will not be liable for any loss incurred (including limited, indirect or consequential losses), damage, injury or death in connection with the prize won by the contestant.</span></p>
</li>
<li>
<p><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;">Prize won is non exchangeable for cash, credit, vouchers and is not transferrable. The prize won is subjected to availability and The Company reserves the right to exchange and replace the prize with something of equivalent value.</span></p>
</li>
<li>
<p><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;">Prize winner(s) will be required to provide their personal information to The Company for verification / marketing purposes.</span></p>
</li>
<li>
<p><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;">The winner(s) of the contest will be chosen at random. The Company's decision is final.</span></p>
</li>
<li>
<p><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;">By entering the contest, all contestant(s) agree to allow The Company to use their personal information in accordance with the Term's &amp; Conditions of the contest and also agree to The Company's privacy policy.</span></p>
</li>
<li>
<p><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;">Contest(s) held by The Company is in no way endorsed, sponsored, administered by or associated with any social media platform.</span></p>
</li>
<li>
<p><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;">By entering the contest(s), all contestant(s) are bound by the Terms and Conditions.</span></p>
</li>
</ol>

Terms of Use and Conditions

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