FAQ

What is the hotel policy for children?

Are your hotel rates per room or per person?

How can I make a Special Request (Bed Type, Non-Smoking, Room Location, etc.)?

Can I request for an Airport Transfer?

What happens to my hotel if my flight is delayed?

I am arriving past midnight. Should I specify my check-in to be the date before midnight or the date after midnight?

How do I check the status of my hotel booking?

I was making a booking when my screen hanged due to my Internet connection being disconnected. Do I need to re-book?

Do I need to confirm my booking directly with the hotel?

How long does confirmation take?

What should I do if I do not receive an email confirmation of my booking?

Does the credit card holder have to be present at check-in?

What is the cancellation policy?

What is the amendment policy?

When will I receive my refund, if any, after I had cancelled or amended my booking?

Why do I need to provide additional documents during the payment process?

I noticed some discrepancies in my credit card billing. What do I do?

Is breakfast included in the rate?

My credit card number is correct but why is it not being accepted?

Do I need to pay now or pay later? What are your modes of payment?

How do I know your site is secure?

How do I report a technical issue?

Who writes our reviews? How do I submit a review?

How does the star-rating system work?

What is the difference between the following room types and occupancy categories?