Your use of this website (hereinafter referred to as the "Website") is expressly conditioned on your acceptance of the Terms & Conditions which apply to the use of this Website.
By using this Website, you signify that you unconditionally agree and accept to be legally bound by the Terms & Conditions.
If you do not agree with any part of the Terms & Conditions, you must not use this Website.
These Terms & Conditions limit and exclude our liability. Your legal recourse for liability from using this Website will generally be limited to claims against third party service providers. If you are accessing our Website or initiating transactions on our Website, you will be deemed to have read, understood and agreed to these Terms & Conditions.
New Shan Travel Service Pte. Ltd. (hereinafter referred to as the "Company") is the operator of this Website. This Website, and each of its modules, together with the arrangement and compilation of the content found on this Website, is the copyrighted property of the Company and/or its various third party providers and distributors and which is licensed to the Company. No content found in this Website may be printed, reproduced, stored in a retrieval system or transmitted in any form without prior permission from the Company.
In addition, the trademarks, logos and service marks displayed on this Website (collectively, the "Trademarks") are registered and common law Trademarks of the Company, its affiliates, and various third parties. Nothing contained on this Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the content on the Website or Trademarks without the prior written permission of the Company or such other party that may own the content on the Website or Trademarks.
You shall be solely liable for any damages resulting from any infringement of copyright, trademark, or other proprietary right, or any other harm or loss resulting from your use of this Website.
The Company is not under any obligation to update any content on this Website. Although reasonable care has been taken in preparing the information displayed on this Website, the Company cannot guarantee the accuracy of all these information. It is your sole responsibility to contact the relevant employee(s) of the Company to verify. As such, the Company cannot accept any liability or loss arising from any error, omission and inaccuracy found in this Website.
Use of this Website may require you to register and provide certain data. In consideration of the Company permitting you to use the Website, in registering and providing such data, you represent and warrant that: (a) the information about yourself is true, accurate, current, and complete (apart from optional items) as required by various registration forms on the Website (the "Membership Data") and (b) you will do your best to maintain and promptly update the Membership Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or the Company has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, the Company has the right to suspend or terminate your account and refuse any and all current or future access to and use of this Website. The Company shall not be liable for any losses or harm which you may suffer, where the loss or harm is attributable to untrue, inaccurate, non-current or incomplete information provided by you.
You represent that you are of sufficient legal age to use this Website and to create binding legal and financial obligations for any liability you may incur as a result of the use of this Website. You understand that you are legally and financially responsible for all uses of this Website by you and those using your login information.
Unless otherwise expressly stated on the Website, the Company acts as agent for its third party providers and distributors for all products and services purchased by you on this Website. A contract for the sale and purchase of products and services may be made online at this Website by your acceptance of the products and services offered on the Website (the "Contract") by third party providers and/or distributors and/or where stated, the Company, and you hereby agree to waive any rights to challenge the validity or enforceability of Contracts entered into on this Website on the grounds that it was made in electronic form instead of by paper and/or signed or sealed. Please note that by indicating your acceptance to purchase any product or service offered on the Website, you are obligated to complete such transactions.
You are solely responsible for checking that the booking made contains the correct information (including dates, names and timings). The Company and the third party providers and distributors shall be entitled to rely on the information contained in your booking and shall not be responsible for any error(s) made in your booking.
You may be bound by terms and conditions imposed by the travel service providers for whom the Company acts as an agent including conditions of carriage, refund and cancellation policies of airlines, cruise lines, car hire operators, hotels, etc.
The Company is not liable for any claims against non-fulfillment or unsatisfactory fulfillment of products and services purchased on your behalf by the Company from these third party providers and distributors, such as, but not limited to, airlines, hotels, tour operators, car hire companies, insurance companies, and other entities. At times, airlines and other travel services providers may overbook passengers on their flights or re-schedule flight times. The Company is not responsible for any such incidents.
Any booking or enquiry made in this Website cannot be construed as having been received and processed immediately by the Company, unless a relevant employee of the Company has acknowledged to you by telephone. Even then, the acknowledged booking or enquiry requires a minimum processing time of varying periods. The Company will not be held liable for any claims for loss, damages or compensation against non-fulfillment should you purchase a product or service that cannot be fulfilled between the time of booking or enquiry, and the time of departure. In such an event, the Company shall refund to you all unutilised monies collected from you for that purchase, subjected to the terms and conditions of that product or service.
Many countries require that foreign nationals entering hold a valid passport with at least 6 months of validity from the date of return. This information as well as other related information supplied by the Company or any of its affiliates and any link within the Website are supplied in good faith, and should be treated as a guideline only. Possessing valid and relevant passports, visas (including, but not limited to, transit visas) and meeting health requirements are the sole responsibilities of the travellers. The Company reserves the right to decline any booking or purchase for any reason and shall not be held liable for any resulting claim for loss, damages or compensation.
You agree that multiple over-lapping bookings for the same traveller/s are not allowed and may result in damage and loss to the Company, which you will bear in full.
Certain products and services have their own specific governing terms and conditions which shall apply in addition to the Terms and Conditions. It is important for you to obtain and read the terms and conditions applicable to these certain products and services as they may contain exclusions of limitations of liability and other terms and conditions, including restrictions on amendment or cancellation. Some of these terms and conditions for specific products and services shall include terms and conditions found on your screens and when using any part of this Website.
All prices and availability displayed for the products and services in this Website are subjected to changes without prior notice, and such prices and availability are not final until you have been instructed by an employee of the Company to make partial or full payment for the product(s) and service(s) concerned.
Please note that the terms and conditions for cancellation of and changes to bookings and purchases will vary for each product and service, and therefore you are advised to check with the relevant Company's employee(s) during office hours. You are not allowed to cancel or amend your booking or purchase via this Website. You must contact the relevant employee(s) of the Company via telephone or make a visit to the Company's office to effect any cancellation or amendment. Please note that cancellation or amendment may not be allowed in certain cases, and if allowed, may require a minimum processing time of varying periods, subject to the specific terms and conditions applicable to the type of product or service booked or purchased. Cancellation or amendment may be subjected to cancellation or amendment fees imposed by the Company and, but not limited to, the relevant travel service provider(s), which you agree to bear in full and immediately pay up.
The Company reserves the right to decline any booking or purchase for any reason and shall not be held liable for any resulting claims for loss, damages or compensation. In such an event, the Company shall refund to you all unutilised monies collected from you for that purchase.
You agree to bear the full cost of any booking, cancellation and administration fees for any product or service booked but not utilised for any reason. In some cases, the Company may charge cancellation and/or amendment fees in addition to those imposed by travel service providers.
Any refund is subjected to the Company's policy in terms of the amount, processing time and the mode of refund. The Company reserves all rights to determine the appropriate refund procedure.
For online hotel bookings, please note that a change to your booking such as a change of date, a change in hotel or a change in room type, constitutes a cancellation, not amendment. Please check with us on what constitutes a cancellation or amendment if in doubt.
You acknowledge and agree that your correspondence and business dealings with any third parties, including any merchants or advertisers, found on or accessed through this Website, including payment for and delivery of any related goods and services, and all other terms, conditions, representations, and warranties related to such dealings, are solely as between you and such third parties. You understand and acknowledge that some of the services accessible through this Website are provided by third parties and may make use of the Company's name, logo and/or other identifying marks of the Company, and that in certain instances, the Company may receive referral fees and/or other compensation from third parties on a per use or other basis based on your purchase or use of third party goods or services found on or accessed through this Website. YOU ACKNOWLEDGE THAT IN SUCH DEALINGS WITH THIRD PARTIES, THE COMPANY IS NOT THE SELLER OR PROVIDER AND YOUR AGREEMENT OF PURCHASE OR FOR SERVICES WITH SUCH THIRD PARTY IS SOLELY BETWEEN YOU AND THE THIRD PARTY, AND NOT THE COMPANY. THE COMPANY ASSUMES NO RESPONSIBILITY WHATSOEVER FOR ANY CHARGES, LOSSES OR LIABILITIES YOU, OR ANY USER OF YOUR ACCOUNT, INCURS WHEN MAKING PURCHASES, DEALING WITH OR COMPLETING TRANSACTIONS WITH SUCH THIRD PARTIES. By accessing third party services through this Website, you hereby authorize such third party service providers to provide the Company with personal information regarding your use of and your activities with respect to the purchase and use of third party services and/or goods.
Hypertext links or pointers to third party web sites and references to products and services offered by third parties are provided to you for convenience only and do not constitute an endorsement or approval by the Company of:
As the Company has no control or responsibility over, and does not investigate, monitor, or check for accuracy third party web sites or information and/or content maintained by other organizations, or for products and services offered by third parties, the Company does not assume any liability for your use of any of the foregoing. If you decide to exit this Website and access third party web sites, you acknowledge and agree that you do so AT YOUR OWN RISK and you should be aware that these Terms and Conditions no longer govern.
Travel resources including, but not limited to, currency converter, weather information, country information, passport and visa requirements and electric voltage, found in various parts of this Website are based on various publicly available sources and should be used as guidelines only. The above information are provided solely for your convenience and general references and are not verified as accurate. Travel resources are not updated every day. The Company is not under any obligation to update the travel resources on this Website. Although reasonable care has been taken in preparing the information displayed on this Website, the Company cannot guarantee the accuracy of all these information. It is your sole responsibility to verify with the appropriate parties. As such, the Company cannot accept any liability or loss arising from any error, omission and inaccuracy resulting from the use of the travel resources found in this Website or third party web sites that have hypertext links in or pointed from this Website.
We do not authorize the use of this information for any purpose other than your personal use and you are expressly prohibited from the resale, redistribution, and use of this information for commercial purposes.
You represent that you are of legal age to use the booking facility in accordance with these Terms and Conditions and to create binding legal obligations for any liability you may incur as a result of the use of the Website. You are financially responsible for all uses of this Website by yourself and those using your login information. You will supervise all usage of the Website under your name or account. You warrant that all information supplied by you and members of your household in using the Website are true and accurate.
The materials in this Website are provided "as-is" and without warranties of any kind either express or implied. To the fullest extent permissible and subject and pursuant to applicable law, the Company disclaims all warranties, express or implied, including, but not limited to, implied warranties of satisfactory quality, merchantability and fitness for a particular purpose. The Company does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected or that this Website or this server that makes it available is free of any virus or other harmful elements. The Company does not warrant or make any representations regarding the correctness, accuracy, reliability, or otherwise of the materials in this Website or the results of their use.
You agree that the Company is a mere agent for the providers of services available through the Website, including but not limited to travel services. The relationship between the Company and you will be that of independent contractors, and neither party nor any of the company's respective officers, agents or employees will be held or construed to be partners, joint ventures, fiduciaries, employees or agents of the other. Except as required by statute or government regulation, the Company shall not be liable for any loss or damage caused by a user's reliance on information obtained through this Website or a linked site, or user's reliance on any product or service obtained from a linked site. Any and all claims regarding any failure or breach with respect to the services offered through the Website are limited to claims against any and all service providers. The Company hereby disclaims any liability, whether based in contract, tort, strict liability or otherwise, including without limitation, liability for any direct, punitive, special, consequential, incidental or indirect damages, in connection with (i) any use of this Website or content found herein, (ii) any failure or delay (including, but not limited to, the use of or inability to use any component of this Website for reservations or ticketing), or (iii) the performance or non-performance by the Company or any third party providers or distributors, including, but not limited to, non-performance resulting from bankruptcy, reorganization, insolvency, dissolution or liquidation provided by any carrier or other supplier through the Website, liability for any act, error, omission, injury, loss, accident, delay or irregularity which may be incurred through the fault, negligence or otherwise, of such carrier or supplier, lost profits, cost of procuring substitute service or lost opportunity arising out of or in connection with the use of the Website or a linked site, or with the delay or inability to use the Website or a linked site, even if the Company is made aware of the possibility of such damages, action must be taken to prevent or limit such damage and you hereby agree to exonerate and hold harmless the Company , its affiliates and any of their respective officers, directors, employees, or agents from any liability with respect to the same. This limitation on liability includes, but is not limited to, the transmission of any virus which may infect a user's equipment, failure of mechanical or electronic equipment or communication lines, telephone or other interconnect problems (e.g., you cannot access your internet service provider), unauthorized access, theft, operator errors, strikes or other labour problems or any force majeure.
You agree to defend and indemnify the Company, the Company's affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature, including but not limited to, reasonable legal and accounting fees, brought by third parties as a result of:
The Terms and Conditions, its performance and all disputes arising out of or in connection with the Terms and Conditions shall be governed by the laws of Singapore. You hereby consent and submit to the exclusive jurisdiction of the courts of the Republic of Singapore in all questions and controversies arising out of or in connection with the Terms and Conditions, its performance and your use of this Website.
You acknowledge that a violation or attempted violation of any of the Terms and Conditions will cause such damage to the Company as will be irreparable, the exact amount of which would be difficult to ascertain and for which there will be no adequate remedy at law. Accordingly, you agree that the Company shall be entitled as a matter of right to an injunction issued by any court of competent jurisdiction, restraining such violation or attempted violation of these terms and conditions by you, or your affiliates, partners, or agents, as well as recover from you any and all costs and expenses sustained or incurred by the Company in obtaining such an injunction, including, without limitation, all legal fees and expenses. You agree that no bond or other security shall be required of the Company in connection with such injunction.
The Company may terminate the Terms and Conditions and/or the provision of any of the products and services at any time for any reason, including any improper use of this Website or your failure to comply with the Terms and Conditions. Such termination shall not affect any right to relief to which the Company and its third party providers or distributors may be entitled, at law or in equity. Upon termination of the Terms and Conditions, all rights granted to you will terminate and revert to the Company and its third party providers or distributors, as applicable.
The Company may at any time modify any part of the Website, including the products and services and the Terms and Conditions at its sole discretion without prior notice, and your continued use of this Website will be subject to the Terms and Conditions in force at the time of your use. The Company also reserves the right to deny any person access and use of the Website at any time.
Additional terms and conditions may apply to reservations, purchases of products and services and other uses of portions of this Website, and you agree to abide by such other terms and conditions, including additional terms and conditions that apply in relation to specific products and services.
The Terms and Conditions shall be severable. In the event that any provision is determined to be unenforceable, illegal or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the enforceability, legality and validity of any other remaining provisions.
The Terms and Conditions, together with any terms and conditions incorporated herein or referred to herein constitute the entire agreement between us relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on this Website.
Customers are encouraged to provide feedback to us should they have any complaints or compliments via our feedback page found here
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We act as an agent for various airlines. Tickets are therefore sold according to the respective airlines' terms and conditions.
We sell hotel rooms on behalf of various hotels in Singapore & Overseas. Terms and conditions imposed by them therefore apply.
It should be noted that some hotels might not accept any cancellation/amendments of rooms booked (especially during peak periods) and in such cases passengers are not entitled to any refunds.
We provide various Visa application services. Depending on its complexity, a service charge* of $30.00 to $100.00 is imposed. This is in addition to any fees collected by the Embassies/Consulates themselves.
We market specifically packaged travel insurance of AIG. The insurance sold is subject to their respective terms and conditions stated in their respective Policies.
Payment may by made in Singapore Dollars by cash, NETS, cheques, major credit cards or travel vouchers issued by the Company.
We may require cheques to be tendered and cleared before release of travel documents/service vouchers.
In case of payment made via our Travel Vouchers, all the terms and condition contained therein are applicable.
It is the customer's sole responsibility to ensure that his/her international passport has a validity of at least 6 months from the date of return to Singapore, and that relevant visas, ESTA, vaccinations and travel documents are gotten.
The Company will wherever possible assist passengers to obtain the necessary visas but does not guarantee the approval from the Embassies/Consulates.
Complaints and/or claims if any will be handled in the following manner:
The company only collects the necessary customers' data to fulfill the purpose of completing every sale transaction and future in-house marketing. We will not disclose, share, transfer, sell or rent the date collected to third party.
* Subject to GSTBack to top
Customers are deemed to have read, understood and accepted the following terms and conditions. New Shan Travel Service Pte. Ltd. shall be known as the "Company" in the terms and conditions listed below.
|Tour Fare (inclusive of taxes)||Deposit required per person (S$)|
|S$500 to S$1,999||S$500|
|S$2,000 and above||S$1,000|
|All USA / Europe Tours||S$1,000|
|Air / Cruise Packages||S$2,000|
|Tours on Chartered Flights||Amount per terms and conditions stipulated by principal suppliers|
|Other Tours, e.g. incentive / tailor-made, third-party suppliers such as airline, overseas land operators, cruise operators etc||Amount per terms and conditions stipulated by principal suppliers|
The Company does not recognize any deposit as constituting confirmation of tours, travel arrangements or tickets.
A deposit is required upon booking. Balance payment is to be paid in full minimum 14 days prior to departure. If full payment is not received 14 days or more prior to departure, the company reserves the right to forfeit the deposit and cancel the reservation.
A deposit is required upon booking. Balance payment is to be paid in full upon confirmation of flight reservation and land arrangement before issuance of travel documents. Any booking that is not confirmed by the customer within the airline's required ticketing deadline may result in seats being cancelled by the airline, unless ticket(s) have been issued prior to the ticketing deadline.
A deposit is required upon booking. Balance payment is to be paid in full one month before departure.
A deposit is required upon booking. Balance payment is to be paid in full seventy (70) days before departure. Failure to comply with this may result in cancellation of reservation and forfeiture of deposit. Cancellation charges for cruise bookings shall follow the Terms & Conditions stipulated by the respective cruise company, with additional handling charges imposed by the Company.
Cancellation of confirmed booking from customers must be made in writing to avoid misunderstanding. The following charges will apply accordingly:
For tours operated by the Company,
Period of Cancellation Notice
(from departure date)
|Cancellation Charges Per Person|
|Normal Tour Packages||Chartered Flights & Air / Cruise|
|30 days and more||Deposit Non-Refundable|
|15 to 29 days||75% of Tour Fare||100% Tour Fare|
|14 days and below||100% of Tour Fare|
For tours or components supplied by third parties, e.g. cruises, Insight Vacations, Contiki, hotels, airlines, car rentals, trains etc., cancellation charges under the terms and conditions of the respective third parties shall apply, plus a handling chargeof S$50 per service per person.
Tour members should be aware that the Company is acting as an agent for the service suppliers. After a deposit or full payment is made, all arrangements are still subject to final confirmation. When the arrangement cannot be confirmed, the Company will endeavour to notify customer at least 2 weeks (for group tour and tour of 7 days and above), or 1 week (for tour of 6 days and below) before departure, and a refund of payment of tour fare will be made if the tour is cancelled. The Company shall not be liable for any further responsibility. The Company reserves the rights to cancel any tour prior to departure for any reason, including but not limited to, an insufficient number of participants. The Company may, if it so decides, recommend alternative tour arrangements.
All chartered flights are subject to approval by the relevant government authorities. In the event that the required approval is not granted 2 weeks before the scheduled departure date, the Company reserves the rights to recommend alternative travel arrangement which may involve flights on the same carrier on an alternative date, or flights on other carriers on the scheduled or alternative departure date, without any liability or damages to be borne by the Company. Alternative arrangements may come with surcharges to be paid by the customer. Should you decide not to accept the alternative travel arrangement, a refund of payment of tour fare will be made (less applicable charges, if any) without further obligation or liability on the part of the Company, and that you shall be deemed to have agreed to release the Company from all liabilities or damages in connection with the cancellation.
Any amendments (excluding departure date, tour type or air tickets) made by customers after reservations have been confirmed, an administrative fee of S$50* per person per amendment will be imposed by the Company. For amendments to departure date or tour type, cancellation charges stated above will apply.
As a ticket issued is a special ticket restricted to the specified airline only, it is non-negotiable, non-reissuable, non-refundable and not re-routable. In a case where amendment is allowed, a charge of $50* per ticket will be levied, on top of airlines' charges. An alternation of the routing or change of date by the customer is solely at own risk. No refund will be made for any unused air ticket.
The company shall endeavour not to make any material alternation to the tour package. However, the Company reserves the right to make minor changes at any time due to unforeseen circumstances without compensation, especially during peak season.
The Company being an intermediary, will only reasonably act on refund upon receipt of refund confirmation from the land operators. For payment in cash and cheque made by customers, refund will be paid to customers in the form of a cheque within 2-4 weeks. During peak periods, refund may take approximately 6 weeks. For payment by credit cards made by customers, refund will be made through the credit card companies and take approximately 4-6 weeks, or approximately 2 months during peak periods.
The Company acts as an agent for the airlines. All refund on air tickets may take 1 to 3 months, depending on the refund process of the individual airlines. For special airfares offered on tour packages, air tickets must be issued within a stipulated time frame. Any amendment before issuance, if allowed, will result in fare differences that have to be paid for by the customer. Once the ticket is issued, full cancellation charges will apply and no refund is allowed in the event of amendment, no-show or no collection of ticket. No refund, either in part or full, will be made for unused air tickets, ground transportation, meals, accommodation or any unused part of the travel arrangement*.
*Due to the recent COVID19 situation, we seek for your understanding and patience in times like this as our team might require a longer time to refund monies while applying stricter safety measurements.
Payment must be in Singapore Dollars and may be made by cash, NETS, cheques, major credit cards or travel vouchers issued by the Company. The Company reserves the rights not to accept cheque payments. If accepted, cheques must be presented to the Company at least 7 working days prior to departure date. For payment by travel vouchers, all terms & conditions stipulated on the travel vouchers have to be met before it can be accepted as a mode of payment.
Tour prices are based on current airfares, service fees, government and airport taxes, fuel surcharges and exchange rates, applicable at the time of print and quotation, and are subject to changes without prior notice. Any difference in tour prices due to new regulations being effected or late instructions by the customer to issue travel documents will be borne by the customer even after full payment had been made. Any non-compliance may result in automatic cancellation of reservation and forfeiture of your payment.
Eligibility: Below 12 years of age (on the date of return)
Child fare is based on sharing a room with adults and no additional bed will be provided. There will be an additional cost for child sharing one room with an adult or when an extra bed is required.
In some countries, due to fire regulation, it is compulsory for each person to have their own bed. Booking with four persons in a room will not be allowed unless the hotel has quad-sharing rooms available
In the event the accommodation booked or requested is not available, every effort will be made for an alternative in another accommodation of similar standard.
For the convenience of all members of the group, customers are requested to rotate their seating arrangements on the coach during the period of the tour. Please cooperate when called upon to do so by the tour leader/guide.
If there are any requests regarding special meals, dietary requirements, adjoining rooms etc., please inform the Company when booking. Such requests are subject to confirmation and availability.
All customers are strongly recommended to purchase travel insurance to cover such areas as trip cancellation, personal baggage, personal accident, injury & illness. Under no circumstance is the Company to be construed as a carrier under contract for safe carriage of customer or his/her baggage & belonging. Our staff will be pleased to assist in the enquiries of any travel insurance.
The company provides Visa application services with charges* as follows:
|Type||Charges (In addition to Visa Fees
charged by Embassy)
|Express or complex application||S$100.00|
* Subject to GST
Extension of stay/deviation may be permitted at the end of tour, subject to maximum validity and restrictions of air ticket, seat confirmation and availability of hotel prior to commencement of tour. It is the customer's responsibility to hold firm confirmation for their return flight. When extension of stay/deviation cannot be confirmed three weeks prior to the group's departure date, the customer is deemed to be taking the original tour schedule. In the event that the original arrangement has been changed by the Company during the process, any extra cost will be borne by the customer.
Extension of stay/deviation will be at the customer's own expenses & transfer to airport will not be provided. The air ticket issued is a special ticket, restricted to a specific airline only. It is non-negotiable, non-endorsable, non-reissuable, non-refundable & non-reroutable. Any alteration in routing or dates by the customer is solely at his/her own risk. The Company and its associated agents shall not be held responsible for any inconvenience caused and extra expense incurred. No refund will be made for any unused air ticket, accommodation meals and sightseeing in part or full.
It is the customer's sole responsibility to ensure that his/her international passport has a validity of at least 6 months from the date of return, and that relevant visas, ESTA, vaccinations and travel documents are gotten. For Singapore Permanent residents, please bring along your exit permits when travelling.
Where possible, the Company will assist the customer to obtain the necessary visas. Service charges and visa fees will be borne by the customer. The Company does not guarantee the approval of the visa application. If, for any reason, application for visa or exit permit is rejected, a full refund of all monies paid (excluding visa application fees) will be made if the result of the rejection is made known to the Company at least 35 days prior to departure. If less than 35 days' notice is given, the relevant cancellation charges as stated, plus other charges if applicable, will apply. The Company cannot be held responsible for any expense, reimbursement or refund of tour or travel arrangement charges if any customer is refused entry or transit by any country at any point during the tour or travel for whatsoever reason, including but not limited to, lack of necessary visas.
The Company and its associates act only as an agent for the transportation companies, hotels & other principals for the tour programs. They accept no responsibilities for injuries, damage, accident, loss, delay, theft, quarantine, customs regulation, strike, changes in itinerary, deportation or refusal of entry by Immigration Authorities resulting from improper travel documents, possession of unlawful items or irregularities that may be caused to person or property. Any loss & expense are the responsibility of the customer. All proper travel documentation are the sole responsibility of the customer.
The Company reserves the right to alter itineraries, travel arrangements, hotels reservations etc. If it is necessary or in the case of force majeure, the Company reserves the right to cancel any tour prior to date of departure for any reason, including insufficient number of participants. Should this happen, the entire payment shall be refunded without further obligation on the part of the Company.
The Company will recommend alternative tour, preferably to the same destination or other destinations. Should customer decide not to accept the alternative, all monies paid shall be refunded in full by the Company without further obligations. The Company also reserves the right to require any individual to withdraw from the tour if it is deemed that his/her act of conduct is detrimental to or incompatible with the interest, harmony and welfare of other passengers and the tour as a whole. The Company shall be under no further liability thereafter to any such person. No tour leaders/guides or other employees or agents of the Company are authorized to commit the Company to any liability whatsoever and the Company will not be bound by any statement or representation unless in writing and signed by a Management Executive of the Company. The Company reserves the right to take photographs and films of customers while on tour with the Company to be used for brochure advertising or publicity material without obtaining any further consent from customers. The Company shall not be liable to the customers for any goods purchases by the customers during the tour, whether or not the goods are of defective quality, not suitable for the customer's purpose, not in conformity with sample provided to the customers or rejected by the customer for any reason whatsoever, notwithstanding that the goods are purchased in shops which comprise part of the tour package (including itinerary), or which are specifically recommended by the travel services, their guides, servants, employees or independent contractors, nor the Company or the travel services be liable to the customers for the purchase monies of the aforesaid goods.
The Company reserves the right to change, amend, insert or delete any of the terms and conditions, or policies contained in this document, as the case may be, without prior notice.
Any complaint/claim must be made in writing within 2 weeks from the date of return to Singapore on the last day of the tour itinerary.
No responsibility is accepted in respect of any complaint/claim which is not so made. The Company will acknowledge the receipt within 3 working days and reply to the customer within 21 days. The Company advises customers to approach NATAS or CASE should the complaint not be resolved within the time frame.
Due to the current COVID19 pandemic, the Company's current Terms & Conditions for tour packages will be superseded by the Ministry of Law's COVID 19 (Temporary Measure) Act 2020. The COVID 19 (Temporary Measure) Act 2020 aims to provide relief and protection to businesses and individuals who are unable to fulfill certain contractual obligations due to COVID 19. More information about this act can be found at: https://www.mlaw.gov.sg/covid19-relief/ Back to top
PLEASE READ THE FOLLOWING USER AGREEMENT CAREFULLY BEFORE USING THIS WEBSITE.
Your use of this website (hereinafter referred to as the "Website") is expressly conditioned on your acceptance of the User Agreement. By using this Website, you signify that you unconditionally agree and accept to be legally bound by the User Agreement. If you do not agree with any part of the User Agreement, you must not use this Website. The User Agreement applies to the use of this Website. This User Agreement limits and excludes our liability. Your legal recourse for liability from using this Website will generally be limited to claims against third party service providers or partner sites.
If you are accessing our Website or initiating transactions on our Website, you will be deemed to have read, understood and agreed to this User Agreement. New Shan Travel Service Pte. Ltd. (hereinafter referred to as the "Company") is the operator of this Website. This Website, and each of its modules, together with the arrangement and compilation of the content found on this Website, is the copyrighted property of the Company and/or its various third party providers and distributors and which is licensed to the Company.
The Company makes its best efforts to ensure that all the information appearing on our website is accurate and up to date. However, the Company does not accept liability for any errors, omissions and reserves the right to change this information at any time and without notice.
The Company endeavours to ensure all information, description and photos provided by our hotel partners and/or suppliers are as accurate as possible. However, the Company cannot accept any liability for the accuracy of the hotels' information, which can sometimes be temporarily unavailable due to renovation or maintenance of the hotel, or inaccurate due to absence of update. The Company also cannot accept responsibility for any disturbance or inconvenience caused to you during your stay, nor for any accident in a hotel or loss caused by the hotel management or staff.
The Company does not guarantee the actual bedding configuration (e.g. single, double, twin, queen or king-size bed) of the room type. Your bookings are forwarded to the hotel and are subjected to availability upon check-in. All additional special requests, including but not limited to non-smoking room, high-floor, particular orientation etc., are also subjected to availability and cannot be guaranteed by the Company.
In cases where the hotel is not able to honour your reservation due to overbooking, sudden increase of price, or any other circumstance, the Company endeavours to offer you an alternative hotel similar in standard. If this were to occur, the Company will contact you via email and/or phone. If you were to accept the alternative arrangement, the Company shall be deemed to have fulfilled its contractual obligations and you agree not to pursue any form of compensation from the Company, partner site and hotel. If you were to decline the alternative arrangement, a full refund of the amount paid by you to the Company will be made to you, and you agree to discharge the Company, partner site and hotel of all liabilities.
The Company is not liable for any claim against non-fulfillment or unsatisfactory fulfillment of products and services purchased from our hotel partners, partner sites, tour operators, car hire companies, insurance companies, and other entities found on our website.
By making purchase on our website, you agree to the Company's Cancellation Policy.
Hotels may implement cancellation policies that are different from the Company's. As such, additional cancellation charges may apply on top of the Company's cancellation charges, and you agree to bear these charges. In some cases, cancellation is prohibited and the booking becomes totally non-refundable.
Cancellation needs to be confirmed by the Company's hotel reservation staff. If for any reason, you do not receive confirmation of your cancellation from our reservation staff after submission, you need to email to firstname.lastname@example.org or call our Company at (+65) 8612 3055 for assistance.
By making purchase on our website, you agree to the Company's Amendment Policy.
Hotels may implement amendment policies that are different from the Company's. As such, additional amendment charges may apply on top of the Company's amendment charges, and you agree to bear these charges. In some cases, amendment is prohibited and the booking becomes totally non-refundable.
Amendment needs to be confirmed by the Company's hotel reservation staff. If for any reason, you do not receive confirmation of your amendment from our reservation staff after submission, you need to email to email@example.com or call our Company at (+65) 8612 3055 for assistance.
Our Company levies an administrative fee of S$30 per booking on top of any charge the hotel may impose. These charges appear on our website during the booking process.
You agree to accept email as the dominant mode of communication between you and the Company. Booking confirmation via email shall therefore satisfy the legal requirement for binding communications between you and the Company. You also agree to email to firstname.lastname@example.org to check your booking status in case you do not hear from us. In doing so, you agree not to hold the Company liable for any non-receipt of hotel voucher or email confirmation or booking confirmation. In cases where the Company cancels or amends your booking due to various reasons, including but not limited to incomplete booking information or payment details or incomprehensible instructions, and emails you the cancellation or amendment notice, the Company does not take responsibility for your failing to be notified by our email, and the Company shall not be liable for any damage or loss incurred. Please be reminded to check your contact email regularly.
Although the Company takes reasonable care to ensure that published descriptions are correct, the Company does not own or operate hotels or other accommodation or travel services. The Company accepts no liability for errors or omissions in the description of accommodation or other travel services on the website, and the Company reserves the right to change information without prior notice. In some circumstances, the Company may not be able to honour the booking confirmation for reasons beyond our control. These reasons may include, but not limited to, government regulations, environmental, system downtime or natural disasters.
Payment or booking transactions over the Internet may be subjected to interruption, blackout or delays during transmission.
In extreme circumstances, the Company may be forced to cancel your booking. You will be notified as soon as possible and a full refund will be made to you. In no circumstance shall the Company be liable for any consequential and direct and indirect loss or damage. Our liability shall be limited to the amount you paid to us for the booking.
The Company shall not be liable for any failure or delay in performance of our obligations, which results directly or indirectly from any cause or circumstance, which is beyond our reasonable control. Without limiting the generality of the foregoing, the following shall be regarded as such circumstances: act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any licence or consent), fire, flood, epidemic, lightning, explosion, fog or bed weather, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), renovations undertaken by the accommodation providers, strikes, lockouts or boycotts, embargo, blockade.
The User Agreement, its performance and all disputes arising out of or in connection with the User Agreement shall be governed by the laws of Singapore. You hereby consent and submit to the exclusive jurisdiction of the courts of the Republic of Singapore in all questions and controversies arising out of or in connection with the User Agreement, its performance and your use of this website.Back to top
The Terms & Conditions outlined below applies to all contests held by New Shan Travel Service Pte Ltd ("The Company") on all social media platforms. These Term's & Conditions are applied in addition to the terms specified on The Company's website or on any social media platform used for the contest.
1. All contest are open to all members of the public with a local Singaporean address.
2. All contestants must be at least 18 years of age when signing up for the contest.
3. Only 1 entry is allowed per contestant and if any contestant(s) found to be cheating will be disqualified from the contest and prize(s) won will be forfeited. Any form of cheating (creating multiple accounts) will also cause contestant(s) to be disqualified.
4. Employees of New Shan Travel and/or its sponsors will not be eligible to participate in the contest. Winner(s) of the contest may be required to fill in an acknowledgement letter.
5. There will be no fees charged nor any purchase needed to enter the contest.
6. All contestant(s) entries are deemed at the point of receipt on The Company's social media account.
7. Any entries later than the closing date of the contest will not be entertained.
8. The Company will hold no responsibility for any incomplete, incorrect, ineligible, corrupt, late or lost entries which are sent before and after the dateline of the contest.
9. All entries submitted for any contest, must NOT include materials that are: unlawful, fraudulent, defamatory, obscene, profane, derogatory, pornographic, sexually inappropriate, politically incorrect, violent, abusive, insulting, scandalous, inflammatory, harassing, threatening, racist, ageist, sexist, objectionable with respect to religion, origin or gender, not suitable for children under 15, or otherwise unsuitable for publication or objectionable; will not contain viruses or cause injury or harm to any person or entity.
10. The Company reserves the right to remove, validate and disqualify any contestant(s), at its sole and absolute discretion, any contest entry that is deemed not appropriate and not in compliance with the contest Terms & Conditions.
11. The Company is not liable for any inappropriate, unlawful entries submitted during any contest. The Company reserves the right, at its sole discretion to terminate, cancel or remove the contest if deemed necessary in its opinion and if circumstances arise outside of its control.
12. The Company and its sponsors will not be liable for any loss incurred (including limited, indirect or consequential losses), damage, injury or death in connection with the prize won by the contestant.
13. Prize won is non exchangeable for cash, credit, vouchers and is not transferrable. The prize won is subjected to availability and The Company reserves the right to exchange and replace the prize with something of equivalent value.
14. Prize winner(s) will be required to provide their personal information to The Company for verification / marketing purposes.
15. The winner(s) of the contest will be chosen at random. The Company's decision is final.
17. Contest(s) held by The Company is in no way endorsed, sponsored, administered by or associated with any social media platform.
18. By entering the contest(s), all contestant(s) are bound by the Terms and Conditions.