New Shan Travel Service: www.newshan.com

Booking Terms and Conditions

Reservations & deposit

A deposit is required upon booking. Balance payment is to be paid in full minimum 14 days before departure. Failure to comply may result in an automatic cancellation of reservation and a forfeit of deposit.

	• Below $1000	: 50% of Tour Price
	• $1000 and above	: $500 deposit required

Cancellation/Amendments

Cancellation of confirmed booking must be made in writing to avoid misunderstanding. The following charges will apply accordingly.

No of days between departure and receipt of cancellation notice	Cancellation fees per person (S$)
	All Packages (Except those on chartered flights)	Packages on chartered flights and during Travel Fairs
35 days and above	$50 per person	Non-refundable
Between 15 & 34 days	Deposit amount	Non-refundable
Between 08 & 14 days	50% of tour fare or deposit, whichever is higher	75% of tour fare or deposit, whichever is higher
Between 03 and 07 days	50% of tour fare or deposit, whichever is higher	100% of tour fare
2 days or less	100% of tour fare	100% of tour fare

For each amendment made after a booking has been confirmed, an amendment fee of S$25 per person will be charged. An amendment fee does not constitute a transfer to another tour whereby an administration fee of S$25 per person will be levied in addition to the amendment fee.

Refunds on tour packages

Tour members should be aware that The Company is acting as an agent for the service suppliers. After a deposit or full payment is made, all arrangements are still subject to confirmation. When the arrangement cannot be confirmed, The Company will endeavour to notify passenger at least 2 weeks before departure and a refund of payment of tour fare will be made if the tour is cancelled. The Company shall not be liable for any further responsibilities.

Tour fare includes (group tours only)

Return economy class group tour air ticket
Return airport transfer (airport/hotel/airport)
Hotel accommodation on twin-share or triple-share basis
When booking triple-share rooms, please note that the third bed may be a “roll-away” bed
Single room occupancy is at additional cost
All meals are as specified in the itinerary. If selected carrier’s flight time does not allow the certain meals to be taken, there shall not be any refund for meals not consumed
Baggage allowance of 20 kilos per passenger

Tour fare excludes

Visa fees
Airport taxes, excess baggage charges
Meals, beverages, room service or any other not listed in itinerary
Gratuities to driver, tour guide or tour leader

Tour prices are based on current airfares, service prices, government tax and exchange rates, applicable at the time of print or quotation and are subject to change without prior notice.

Child fare

Eligibility: Below 12 years (on the date of departure).
Child fare is based on sharing a room with two adults. There will be an additional cost for child sharing one room with an adult.

Accomodation

In the event the accommodation booked or requested is not available, every effort will be made for an alternative in another accommodation of similar standard.

Special request

If there are any requests regarding special meals, dietary requirements, adjoining rooms and so on, please inform the The Company when booking. Such requests are subject to confirmation and availability.

Travel documents

It is passenger’s responsibility to ensure that his/her international passport has a validity of at least 6 months from the date of departure. Relevant visas and vaccinations may be required. An administrative fee of S$50 per person will be levied for any cancellation due to non-approval of visas or any other reasons before the cancellation notice dates as stated above. For Singapore permanent residents, please bring along your exit permits when travelling.

The Company will, whenever possible, assist you to obtain the necessary visas. Service charges and visa fees will be borne by passenger. The Company does not guarantee the approval of the visa application. If for any reason, application for visa or exit permit is rejected, a full refund of all monies paid (excluding visa application fees) will be made if the result of the rejection is made known to the Company at least 30 days prior to departure. If less than 30 days’ notice is given, the relevant cancellation charge as stated will apply.

The Company cannot be held responsible for any expenses, reimbursement or refund of any tour prices if passenger is refused entry by any country for whatever reasons, including lack of necessary visas.

Payment Processing

We accept VISA, MASTERCARD, NETS, iBanking & Corporate cheque payments.

Mode of Payments

Seat rotation

For the convenience of all members of the group, passengers are requested to rotate their seating arrangements on the coach during the period of the tour. Please cooperate when called upon to do so by the tour leader/guide.

Travel insurance

Strongly recommended with respect to such areas as trip cancellation, personal baggage, personal accident, injury & illness. Under no circumstances is The Company to be construed as a carrier under contract for safe carriage of passenger or his/her baggage & belonging. Our staff will be pleased to assist in the enquiries of any travel insurance.

Extension of stay/deviation

Extension of stay/deviation may be permitted at the end of tour, subject to maximum validity and restriction of air ticket, seat confirmation and availability of hotel prior to commencement of tour. It is the passenger’s responsibility to hold firm confirmation for their return flight. When extension of stay/deviation cannot be confirmed three weeks prior to the group’s departure date, passenger is deemed to be taking the original tour schedule. In the event that the original arrangement has been changed by the Company during the process, any extra cost will be borne by the passenger.

Extension of stay/deviation will be at passengers’ own expenses & transfer to airport will not be provided.

The air ticket issued to a special, restricted to a specific airline only. It is no-negotiable, non-endorsable, non-reissuable, non-refundable and non-reroutable. Any alteration in routing or dates by passenger is solely at his/her own risk. The Company and its associated agents shall not be held responsible for any inconvenience caused and extra expense incurred. No refund will be made for any unused air ticket, accommodation meals, or sightseeing in part or full.

Responsibility

New Shan Travel Service Pte Ltd and its associates act only as an agent for the transportation companies, hotels and other principals for the tour programmes. They accept no responsibilities for injuries, damage, accident, loss, delay, theft, quarantine, customs regulation, strike, changes in itinerary, deportation or refusal of entry by Immigration Authorities resulting from improper travel documents, possession of unlawful items or irregularities that may be caused to person or property. Any loss & expenses are the responsibility of the passenger. All proper travel documentation are the sole responsibility of the passenger.

The Company reserves the right to alter itineraries, travel arrangements, hotels, reservations, etc. If it is necessary or in the case majeure, The Company reserves the right to cancel any tour prior to date of departure for any reasons, including insufficient number of participants. Should this happen, the entire payment shall be refunded without further obligation on the part of The Company. The Company will recommend alternative tour, preferably to the same destination or other destination. Should passenger decide not to accept the alternative, all monies paid shall be refunded in full by The Company without further obligations.

The Company also reserves the right to require any individual to withdraw from the tour if deemed his/her act of conduct is detrimental to or incompatible with the interest, harmony and welfare of other passengers and the tour as a whole. The Company shall be under no further liability thereafter to any such person. No tour leaders/guides or other employees or agents of The Company are authorized to commit The Company to any liability whatsoever the The Company will not be bound by any statement or representation unless in writing and signed by a management executive of The Company. The Company reserves the right to take photographs and films of passenger while on tour with The Company to be used for brochures, advertising or publicity material without obtaining any further consent from passenger.

Complaints/Claims

We welcome your feedback. Should you feel dissatisfied with our service, please contact us at Tel : 6227 4833, Fax : 6220 6839 FEEDBACK

Any complaint/claim must be made in writing/ email within 2 weeks after service has been rendered. No responsibility is accepted in respect of my complain/claim which is not so made.

Alternatively, customers may refer their complaints to the BusinessTrust Secretariat if they are not satisfied with the resolution of the complaint. Complaints can be referred to

BusinessTrust Secretariat

Mr Ramesh Vakkiprath

35, Selegie Road, #09-25, Parklane,

Singapore 188307

Email : ramesh@cnsg.com.sg

http://www.commercetrust.com.sg

Website Terms & Conditions

Prices listed on this website are correct at time of publication.
Prices may or may not include taxes and other miscellaneous charges. Please contact our representatives to clarify.
The company will not be liable should a misrepresentation (human key-in error) occurs duing time of input of price data.

Thank you for visiting newshan.com which is provided by New Shan(The Company). This page states the terms and conditions (the "Terms" or the "Agreement") under which you may use the Web Site. Please read this page carefully. By accessing the Web Site you accept and agree to be bound, without limitation or qualification, by these Terms. If you do not accept any of the Terms stated here, do not use the Web Site. The Company may, in its sole discretion, modify or revise these Terms at any time by updating this web page. You are bound by any such modification or revision and should therefore visit this page periodically to review the Terms.

Section 1. Use of Material

The contents of this Web Site, including but not limited to text, software, photographs, graphics, illustrations, artwork, video, music, sound, names, logos, trademarks, service marks and other material ("Material") are protected by copyright and other laws internationally. The Material includes both content owned or controlled by the Company and content owned or controlled by third parties and licensed to the Company.

The Company authorizes you to view and download a single copy of the Material on the Web Site solely for your personal, noncommercial use. You may not sell or modify the Material or reproduce, display, publicly perform, distribute, or otherwise use the Material in any way for any public or commercial purpose without the written permission of the Company.

If you would like information about obtaining the Company's permission to use any of the Material on your Web site, or link to us please e-mail us. If you violate any of these Terms, your permission to use the Material automatically terminates and you must immediately destroy any copies you have made of the Material.

Section 2. No Warranties

THE WEB SITE AND MATERIAL ARE PROVIDED ON AN "AS IS" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. THE COMPANY AND ITS SUPPLIERS, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE, FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY AND NON-INFRINGEMENT OF PROPRIETARY OR THIRD PARTY RIGHTS. THE COMPANY AND ITS SUPPLIERS MAKE NO WARRANTIES ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF THE MATERIAL, SERVICES, TEXT, GRAPHICS, AND LINKS.

THE COMPANY DOES NOT WARRANT THAT THE WEB SITE WILL OPERATE ERROR-FREE OR THAT THIS WEB SITE OR ITS SERVER ARE FREE OF COMPUTER VIRUSES OR OTHER HARMFUL ITEMS. IF YOUR USE OF THE WEB SITE OR THE MATERIAL RESULTS IN THE NEED FOR SERVICING OR REPLACING EQUIPMENT OR DATA, THE COMPANY IS NOT RESPONSIBLE FOR THOSE COSTS.

IF THE MATERIAL ON THE WEB SITE IS PROVIDED BY THIRD PARTIES AND THE COMPANY SHALL NOT BE HELD RESPONSIBLE FOR ANY SUCH THIRD PARTY MATERIAL.

Section 3. Limitation of Liability / Disclaimer of Damages

Your use of the Web Site is at your own risk. If you are dissatisfied with any of the Materials or other contents of the Web Site or with these Terms and Conditions, the Company's Privacy Policy, or other policies, your sole remedy is to discontinue use of the Web Site.

IN NO EVENT SHALL THE COMPANY OR ITS SUPPLIERS BE LIABLE TO ANY USER OR ANY THIRD PARTY FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR LOST PROFITS) RESULTING FROM THE USE OR INABILITY TO USE THE WEB SITE OR THE MATERIAL, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE COMPANY IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Section 4. Links to Other Sites

If the Web Site contains links to third party web sites that are maintained by others. These links are provided solely as a convenience to you and not as an endorsement by the Company of the contents on such third-party Web sites. The Company is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third-party Web sites. If you decide to access linked third-party Web sites, you do so at your own risk.

Section 5. Indemnity

You agree to defend, indemnify, and hold harmless the Company, its officers, directors, employees and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use of the Material (including Software) or your breach of the terms of this Agreement. The Company shall provide notice to you promptly of any such claim, suit, or proceeding and shall reasonably assist you, at your expense, in defending any such claim, suit or proceeding.

Section 6. General

The Company makes no claims that the Materials are appropriate for any particular purpose or audience, or that they may be downloaded outside of Singapore. Access to the Materials may not be legal by certain persons or in certain countries. If you access the Web Site from outside of the Singapore, you are responsible for compliance with the laws of your jurisdiction.

This Company is headquartered in Singapore. All legal issues arising from or related to the use of the Web Site shall be construed in accordance with and determined by the laws of Singapore. By using this Web Site, you agree that the exclusive forum for the bringing of any claims or causes of action arising out of or relating to your use of this Web Site is in Singapore. You hereby accept and submit to the jurisdiction of such court in any such proceeding or action, and irrevocably waive, to the fullest extent permitted by law, any objection which you may now or hereafter have to the laying of the venue of any such action or proceeding brought in such a court and any claim that any such action or proceeding brought in such a court has been brought in an inconvenient forum.

If any provision of this Agreement is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect. No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such term or any other term. Except as expressly provided in a particular "Legal Notice" for Software or material on particular web pages, this Agreement constitutes the entire Agreement between you and the Company with respect to the use of Web Site. Any changes to this Agreement must be made in writing, signed by an authorized representative of the Company.

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