TERMS & CONDITIONS OF USE OF THE WEBSITE
TERMS & CONDITIONS OF AIRFARE TICKETING
TERMS & CONDITIONS OF TOUR PACKAGES
USER AGREEMENT FOR HOTEL BOOKINGS

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  TERMS & CONDITIONS OF USE OF THE WEBSITE

PLEASE READ THE FOLLOWING TERMS & CONDITIONS (the "Terms & Conditions") CAREFULLY BEFORE USING THIS WEBSITE.
Your use of this website (hereinafter referred to as the "Website") is expressly conditioned on your acceptance of the Terms & Conditions. By using this Website, you signify that you unconditionally agree and accept to be legally bound by the Terms & Conditions. If you do not agree with any part of the Terms & Conditions, you must not use this Website. The Terms & Conditions apply to the use of this Website. These Terms & Conditions limit and exclude our liability. Your legal recourse for liability from using this Website will generally be limited to claims against third party service providers. If you are accessing our Website or initiating transactions on our Website, you will be deemed to have read, understood and agreed to these Terms & Conditions.

1. OWNERSHIP

In addition, the trademarks, logos and service marks displayed on this Website (collectively, the "Trademarks") are registered and common law Trademarks of the Company, its affiliates, and various third parties. Nothing contained on this Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the content on the Website or Trademarks without the prior written permission of the Company or such other party that may own the content on the Website or Trademarks.

2. USE OF WEBSITE

1. shall only use this Website to make legitimate reservations or purchases and shall not use this Website for any other purposes, including without limitation, to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand.
2. shall not employ misleading email addresses or falsify information in the header, footer, return path, or any part of any communication, including emails, transmitted through this Website.
3. shall not, except as permitted under applicable law, copy, reproduce, republish, upload, post, transmit, distribute or otherwise communicate or caused to be displayed to the public any of the content provided in this Website, including the text, graphics, button icons, audio and video clips, digital downloads, data compilations and software, without the prior written permission of the Company and/or its third party providers and distributors.
4. shall not use any "robot," "spider", "crawler" or other automated device, or a program, algorithm or methodology having similar processes or functionality, or any manual process, to monitor or copy any of the web pages, data or content found on this Website, in any case without the prior written permission of the Company.
5. shall not, except as permitted under applicable law, alter, modify, translate, decompile, adapt, disassemble, reverse engineer or create derivative works from any content or component from this Website.
6. shall not transmit or otherwise transfer any web pages, data or content found on this Website to any other computer, server, web site, or other medium for mass distribution or for use in any commercial enterprise. The use of such materials on any other web site or in any environment of networked computers is prohibited.
7. shall not use any device, software or routine to interfere or attempt to interfere with the proper working of this Website.
8. shall not take any action that imposes a burden or load on our infrastructure that the Company deems in its sole discretion to be unreasonable or disproportionate to the benefits the Company obtains from your use of the Website.
9. shall not make any unauthorized use of this Website and/or the materials contained on this Website to violate applicable copyright, trademark or other intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained in the materials, and you must not alter, obscure or obliterate any of such notices.
10. shall not post or transmit any information which (i) infringes the rights of others or violates their privacy or publicity rights, (ii) is protected by copyright, trademark or other proprietary right, unless with the express written permission of the owner of such right, (iii) contains a virus, bug, worm , time bomb, trojan horse, trap door or other harmful item, (iv) is used to unlawfully collude against another person in restraint of trade or competition, or (v) creates any liability on the Company or causes the Company to lose (in whole or in part) the services of our internet service providers or other suppliers.

The Company is not under any obligation to update any content on this Website. Although reasonable care has been taken in preparing the information displayed on this Website, the Company cannot guarantee the accuracy of all these information. It is your sole responsibility to contact the relevant employee(s) of the Company to verify. As such, the Company cannot accept any liability or loss arising from any error, omission and inaccuracy found in this Website.

3. REGISTRATION

Upon registering, you will receive a password and user ID. You are responsible for maintaining the confidentiality of the password and user ID, and are fully responsible for all activities that occur under your password or user ID. You may only maintain one user ID and password at any one time and may not use multiple user IDs or passwords. You are required to use your password for your own use only. You may not permit others to use your passwords. You agree to (a) immediately notify the Company upon discovery of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. The Company cannot and will not be liable for any loss or damage arising from your failure to comply with this requirement.

You represent that you are of sufficient legal age to use this Website and to create binding legal and financial obligations for any liability you may incur as a result of the use of this Website. You understand that you are legally and financially responsible for all uses of this Website by you and those using your login information.

4. PRIVACY & MONITORING

5. ONLINE BOOKINGS & PURCHASES

Third party travel service providers
You may be bound by terms and conditions imposed by the travel service providers for whom the Company acts as an agent including conditions of carriage, refund and cancellation policies of airlines, cruise lines, car hire operators, hotels, etc. The Company is not liable for any claims against non-fulfillment or unsatisfactory fulfillment of products and services purchased on your behalf by the Company from these third party providers and distributors, such as, but not limited to, airlines, hotels, tour operators, car hire companies, insurance companies, and other entities. At times, airlines and other travel services providers may overbook passengers on their flights or re-schedule flight times. The Company is not responsible for any such incidents.

Fulfillment
Any booking or enquiry made in this Website cannot be construed as having been received and processed immediately by the Company, unless a relevant employee of the Company has acknowledged to you by telephone. Even then, the acknowledged booking or enquiry requires a minimum processing time of varying periods. The Company will not be held liable for any claims for loss, damages or compensation against non-fulfillment should you purchase a product or service that cannot be fulfilled between the time of booking or enquiry, and the time of departure. In such an event, the Company shall refund to you all unutilised monies collected from you for that purchase, subjected to the terms and conditions of that product or service.

Passport, Visa and Health information
Many countries require that foreign nationals entering hold a valid passport with at least 6 months of validity from the date of return. This information as well as other related information supplied by the Company or any of its affiliates and any link within the Website are supplied in good faith, and should be treated as a guideline only. Possessing valid and relevant passports, visas (including, but not limited to, transit visas) and meeting health requirements are the sole responsibilities of the travellers. The Company reserves the right to decline any booking or purchase for any reason and shall not be held liable for any resulting claim for loss, damages or compensation.

Over-lapping bookings
You agree that multiple over-lapping bookings for the same traveller/s are not allowed and may result in damage and loss to the Company, which you will bear in full.

Specific terms and conditions for products and services
Certain products and services have their own specific governing terms and conditions which shall apply in addition to the Terms and Conditions. It is important for you to obtain and read the terms and conditions applicable to these certain products and services as they may contain exclusions of limitations of liability and other terms and conditions, including restrictions on amendment or cancellation. Some of these terms and conditions for specific products and services shall include terms and conditions found on your screens and when using any part of this Website.

6. PRICES

7. CANCELLATION OF & CHANGES TO BOOKING & PURCHASE

The Company reserves the right to decline any booking or purchase for any reason and shall not be held liable for any resulting claims for loss, damages or compensation. In such an event, the Company shall refund to you all unutilised monies collected from you for that purchase.
You agree to bear the full cost of any booking, cancellation and administration fees for any product or service booked but not utilised for any reason. In some cases, the Company may charge cancellation and/or amendment fees in addition to those imposed by travel service providers.
Any refund is subjected to the Company's policy in terms of the amount, processing time and the mode of refund. The Company reserves all rights to determine the appropriate refund procedure.
For online hotel bookings, please note that a change to your booking such as a change of date, a change in hotel or a change in room type, constitutes a cancellation, not amendment. Please check with us on what constitutes a cancellation or amendment if in doubt.

8. THIRD PARTY WEB SITES, CONTENT AND PRODUCTS AND SERVICES

Hypertext links or pointers to third party web sites and references to products and services offered by third parties are provided to you for convenience only and do not constitute an endorsement or approval by the Company of:

1. the organizations that operate such web sites;
2. the information, content, privacy policies or other terms of use on such web sites, or;
3. such third party products and services.

9. TRAVEL RESOURCES

We do not authorize the use of this information for any purpose other than your personal use and you are expressly prohibited from the resale, redistribution, and use of this information for commercial purposes.

10. AGE AND RESPONSIBILITY

11. DISCLAIMER

12. LIMITATION OF LIABILITY

13. INDEMNIFICATION

1. your breach of this Terms and Conditions or the documents referenced herein;
2. your violation of any law or the rights of a third party; or
3. your use of this Website

14. GOVERNING LAW & JURISDICTION

15. INJUNCTIVE RELIEF

16. TERMINATION

17. MODIFICATION TO WEBSITE

18. ADDITIONAL TERMS

19. SEVERABILITY

20. ENTIRE AGREEMENT

21. FEEDBACK TO BUSINESSTRUST

Alternatively, customers may refer their complaints to the BusinessTrust Secretariat if they are not satisfied with the resolution of the complaint. Complaints can be referred to

BusinessTrust Secretariat
Mr. Ramesh Vakkiprath
35 Selegie Road, #09-25 Parklane,
Singapore 188307
Email: ramesh@cnsg.com.sg
http://www.cnsg.com.sg

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  TERMS & CONDITIONS OF AIRFARE TICKETING

1. TICKETING

1. In the event of Cancellation/Amendment/Refund of a ticket sold, a service fee of $50.00* is payable in addition to the charges imposed by the respective airlines. It is also to be noted that some tickets have no refund value or cannot be cancelled/amended as per conditions set by the airlines as part of the conditions of sale.
2. In the event of a No-Show, a charge of $225.00* will be deducted from the refund value of tickets (if such tickets have refund values) to cover wastage of seats.
3. The process of refunds (depending on the airlines) may take 1 to 3 months.

2. HOTELS

1. In case of No-Show of a booked room, a room night is chargeable.
2. In case of a Cancellation/Amendment of a room already booked, a fee of $50.00* is payable.

3. VISAS

4. TRAVEL INSURANCE

5. COURIER SERVICES

• Within CBD
  $5.00 per item during office hours (9 am to 6 pm)
  $10.00 per item after office hours (6.01 pm to 8 pm)
• Other Areas
  $10.00 per item during office hours (9 am to 6 pm)
  $20.00 per item after office hours (6.01 pm to 8 pm)

6. MODE OF PAYMENT

7. TRAVEL DOCUMENTS

The Company will wherever possible assist passengers to obtain the necessary visas but does not guarantee the approval from the Embassies/Consulates.

8. COMPLAINTS & CLAIMS

1. They must be made in writing within 2 weeks from date of service rendered.
2. An acknowledgment will be made within 2 days from receipt of a complaint/claims
3. A reply will be conveyed to the complainant/claimant within 21 days.
4. Reference will be made to NATAS or CASE for its intermediary if a claim/complaint cannot be mutually resolved.

9. CONFIDENTIALITY OF CUSTOMER DATA

* Subject to GST

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  TERMS & CONDITIONS OF TOUR PACKAGES

Customers are deemed to have read, understood and accepted the following terms and conditions. New Shan Travel Service Pte. Ltd. shall be known as the "Company" in the terms and conditions listed below.

1. RESERVATIONS, DEPOSITS & PAYMENT

The Company does not recognize any deposit as constituting confirmation of tours, travel arrangements or tickets.

For Group packages - A deposit is required upon booking. Balance payment is to be paid in full minimum 14 days prior to departure. If full payment is not received 14 days or more prior to departure, the company reserves the right to forfeit the deposit and cancel the reservation.

For Free & Easy / FIT packages - A deposit is required upon booking. Balance payment is to be paid in full upon confirmation of flight reservation and land arrangement before issuance of travel documents. Any booking that is not confirmed by the customer within the airline's required ticketing deadline may result in seats being cancelled by the airline, unless ticket(s) have been issued prior to the ticketing deadline.

For Chartered flights - A deposit is required upon booking. Balance payment is to be paid in full one month before departure.

For Air / Cruise packages- A deposit is required upon booking. Balance payment is to be paid in full seventy (70) days before departure. Failure to comply with this may result in cancellation of reservation and forfeiture of deposit. Cancellation charges for cruise bookings shall follow the Terms & Conditions stipulated by the respective cruise company, with additional handling charges imposed by the Company.

2. CANCELLATIONS / AMENDMENTS

For tours operated by the Company,

For tours or components supplied by third parties, e.g. cruises, Insight Vacations, Contiki, hotels, airlines, car rentals, trains etc., cancellation charges under the terms and conditions of the respective third parties shall apply, plus a handling chargeof S$50 per service per person.

Cancellation of Tour by Company
Tour members should be aware that the Company is acting as an agent for the service suppliers. After a deposit or full payment is made, all arrangements are still subject to final confirmation. When the arrangement cannot be confirmed, the Company will endeavour to notify customer at least 2 weeks (for group tour and tour of 7 days and above), or 1 week (for tour of 6 days and below) before departure, and a refund of payment of tour fare will be made if the tour is cancelled. The Company shall not be liable for any further responsibility. The Company reserves the rights to cancel any tour prior to departure for any reason, including but not limited to, an insufficient number of participants. The Company may, if it so decides, recommend alternative tour arrangements.

Cancellation of Chartered flights
All chartered flights are subject to approval by the relevant government authorities. In the event that the required approval is not granted 2 weeks before the scheduled departure date, the Company reserves the rights to recommend alternative travel arrangement which may involve flights on the same carrier on an alternative date, or flights on other carriers on the scheduled or alternative departure date, without any liability or damages to be borne by the Company. Alternative arrangements may come with surcharges to be paid by the customer. Should you decide not to accept the alternative travel arrangement, a refund of payment of tour fare will be made (less applicable charges, if any) without further obligation or liability on the part of the Company, and that you shall be deemed to have agreed to release the Company from all liabilities or damages in connection with the cancellation.

3. AMENDMENTS

Amendment of Flights / Air Tickets As a ticket issued is a special ticket restricted to the specified airline only, it is non-negotiable, non-reissuable, non-refundable and not re-routable. In a case where amendment is allowed, a charge of $50* per ticket will be levied, on top of airlines' charges. An alternation of the routing or change of date by the customer is solely at own risk. No refund will be made for any unused air ticket.

Amendment to Itinerary by Company The company shall endeavour not to make any material alternation to the tour package. However, the Company reserves the right to make minor changes at any time due to unforeseen circumstances without compensation, especially during peak season.

4. REFUND

Refund on Air Ticket The Company acts as an agent for the airlines. All refund on air tickets may take 1 to 3 months, depending on the refund process of the individual airlines. For special airfares offered on tour packages, air tickets must be issued within a stipulated time frame. Any amendment before issuance, if allowed, will result in fare differences that have to be paid for by the customer. Once the ticket is issued, full cancellation charges will apply and no refund is allowed in the event of amendment, no-show or no collection of ticket. No refund, either in part or full, will be made for unused air tickets, ground transportation, meals, accommodation or any unused part of the travel arrangement.

5. MODE OF PAYMENT

6. TOUR FARE INCLUDES

• Return economy class group tour air ticket.
• Airport transfers (if applicable).
• Hotel accommodation based on twin or triple-sharing.
• When booking triple-sharing rooms, please note that the third bed may be a 'roll-away' bed.
• Single room occupancy is at an additional cost.
• All meals are as specified in the itinerary. If selected carrier's flight time does not allow for certain meals to be taken, there shall not be any refund for meals not consumed.
• Tour as per itinerary (the duration of the tour packages includes the day of scheduled departure and the day of scheduled return and neither of these are full days)
• Baggage allowance of 20 kilos per passenger.

7. TOUR FARE EXCLUDES

• Visa fees
• All taxes and fuel surcharges imposed by relevant authorities and airlines.
• Meals, beverages, room service or any other item not listed in the itinerary.
• Excess baggage charges, laundry charges, travel insurance, and all items of a personal nature.
• Gratuities to driver, tour guide, tour leader, hotel porters etc.

Tour prices are based on current airfares, service fees, government and airport taxes, fuel surcharges and exchange rates, applicable at the time of print and quotation, and are subject to changes without prior notice. Any difference in tour prices due to new regulations being effected or late instructions by the customer to issue travel documents will be borne by the customer even after full payment had been made. Any non-compliance may result in automatic cancellation of reservation and forfeiture of your payment.

8. CHILD FARE

9. ACCOMODATION

10. SEAT ROTATION

11. TRAVEL REQUEST

12. TRAVEL INSURANCE

13. OTHER SERVICES & CHARGES

14. EXTENSION OF STAY OR DEVIATION

Extension of stay/deviation will be at the customer's own expenses & transfer to airport will not be provided. The air ticket issued is a special ticket, restricted to a specific airline only. It is non-negotiable, non-endorsable, non-reissuable, non-refundable & non-reroutable. Any alteration in routing or dates by the customer is solely at his/her own risk. The Company and its associated agents shall not be held responsible for any inconvenience caused and extra expense incurred. No refund will be made for any unused air ticket, accommodation meals and sightseeing in part or full.

15. TRAVEL DOCUMENTS

Where possible, the Company will assist the customer to obtain the necessary visas. Service charges and visa fees will be borne by the customer. The Company does not guarantee the approval of the visa application. If, for any reason, application for visa or exit permit is rejected, a full refund of all monies paid (excluding visa application fees) will be made if the result of the rejection is made known to the Company at least 35 days prior to departure. If less than 35 days' notice is given, the relevant cancellation charges as stated, plus other charges if applicable, will apply. The Company cannot be held responsible for any expense, reimbursement or refund of tour or travel arrangement charges if any customer is refused entry or transit by any country at any point during the tour or travel for whatsoever reason, including but not limited to, lack of necessary visas.

16. RESPONSIBILITIES

The Company will recommend alternative tour, preferably to the same destination or other destinations. Should customer decide not to accept the alternative, all monies paid shall be refunded in full by the Company without further obligations. The Company also reserves the right to require any individual to withdraw from the tour if it is deemed that his/her act of conduct is detrimental to or incompatible with the interest, harmony and welfare of other passengers and the tour as a whole. The Company shall be under no further liability thereafter to any such person. No tour leaders/guides or other employees or agents of the Company are authorized to commit the Company to any liability whatsoever and the Company will not be bound by any statement or representation unless in writing and signed by a Management Executive of the Company. The Company reserves the right to take photographs and films of customers while on tour with the Company to be used for brochure advertising or publicity material without obtaining any further consent from customers. The Company shall not be liable to the customers for any goods purchases by the customers during the tour, whether or not the goods are of defective quality, not suitable for the customer's purpose, not in conformity with sample provided to the customers or rejected by the customer for any reason whatsoever, notwithstanding that the goods are purchased in shops which comprise part of the tour package (including itinerary), or which are specifically recommended by the travel services, their guides, servants, employees or independent contractors, nor the Company or the travel services be liable to the customers for the purchase monies of the aforesaid goods.

The Company reserves the right to change, amend, insert or delete any of the terms and conditions, or policies contained in this document, as the case may be, without prior notice.

17. COMPLAINTS AND CLAIMS

18. CONFIDENTIALITY OF CUSTOMER DATA

* Subject to GST

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  USER AGREEMENT FOR HOTEL BOOKINGS

PLEASE READ THE FOLLOWING USER AGREEMENT CAREFULLY BEFORE USING THIS WEBSITE.

Your use of this website (hereinafter referred to as the "Website") is expressly conditioned on your acceptance of the User Agreement. By using this Website, you signify that you unconditionally agree and accept to be legally bound by the User Agreement. If you do not agree with any part of the User Agreement, you must not use this Website. The User Agreement applies to the use of this Website. This User Agreement limits and excludes our liability. Your legal recourse for liability from using this Website will generally be limited to claims against third party service providers or partner sites.

If you are accessing our Website or initiating transactions on our Website, you will be deemed to have read, understood and agreed to this User Agreement. New Shan Travel Service Pte. Ltd. (hereinafter referred to as the "Company") is the operator of this Website. This Website, and each of its modules, together with the arrangement and compilation of the content found on this Website, is the copyrighted property of the Company and/or its various third party providers and distributors and which is licensed to the Company.

1. WEBSITE CONTENT

2. HOTEL INFORMATION

3. MODE OF PAYMENT

1. Pay at hotel (Post-Pay)
   Some hotels displayed on the results page may adopt a post-pay method. These hotels may belong to third-party partner sites. If you were to be directed to a third-party partner site, you agree to follow all Terms and Conditions imposed by them. For such sites, credit card details provided on the booking page are likely to be held only as guarantee, not for payment. The guarantee is valid only after our third-party partner site confirms your rooms, not before. You make payment directly to the hotel using cash or credit card upon check-in.

   Please refer to the booking conditions on their site. The Company is not liable for any misrepresentation, damage or loss arising from booking with our third-party partner sites as a result of our referral.

2. Prepayment at the point of booking
   Your credit card will be charged after the booking is confirmed.

4. CREDIT CARD INFORMATION

The Company conducts random checks by calling and/or emailing you to verify your purchases made via our website. At times, we may request for photocopies of the credit card used (back and front) and you to fill up a credit card authorisation payment form to minimise the possibility that the card may have been misused by an unauthorised third party. You agree to cooperate and provide necessary information to the Company without delay. In cases where the Company is carrying out random checks and is unable to contact you via email, or in urgent cases via phone, the Company reserves all rights to cancel the booking and you shall not hold the Company liable for any loss or damage incurred.

5. ONLINE BOOKINGS

In cases where the hotel is not able to honour your reservation due to overbooking, sudden increase of price, or any other circumstance, the Company endeavours to offer you an alternative hotel similar in standard. If this were to occur, the Company will contact you via email and/or phone. If you were to accept the alternative arrangement, the Company shall be deemed to have fulfilled its contractual obligations and you agree not to pursue any form of compensation from the Company, partner site and hotel. If you were to decline the alternative arrangement, a full refund of the amount paid by you to the Company will be made to you, and you agree to discharge the Company, partner site and hotel of all liabilities.

The Company is not liable for any claim against non-fulfillment or unsatisfactory fulfillment of products and services purchased from our hotel partners, partner sites, tour operators, car hire companies, insurance companies, and other entities found on our website.

Each product and service found on our website has their specific terms and conditions. Please refer to our website's and booking confirmation's terms and conditions, user agreement and privacy policy, and also the terms and conditions of the individual product and service before purchase.

6. CANCELLATION POLICY

Hotels may implement cancellation policies that are different from the Company's. As such, additional cancellation charges may apply on top of the Company's cancellation charges, and you agree to bear these charges. In some cases, cancellation is prohibited and the booking becomes totally non-refundable.

Cancellation needs to be confirmed by the Company's hotel reservation staff. If for any reason, you do not receive confirmation of your cancellation from our reservation staff after submission, you need to email to hotels@newshan.com.sg or call our Company at (65) 6327 1311 / 8612 3055 for assistance.

7. AMENDMENT POLICY

Hotels may implement amendment policies that are different from the Company's. As such, additional amendment charges may apply on top of the Company's amendment charges, and you agree to bear these charges. In some cases, amendment is prohibited and the booking becomes totally non-refundable.

Amendment needs to be confirmed by the Company's hotel reservation staff. If for any reason, you do not receive confirmation of your amendment from our reservation staff after submission, you need to email to hotels@newshan.com.sg or call our Company at (65) 6327 1311 / 8612 3055 for assistance.

Our Company levies an administrative fee of S$30 per booking on top of any charge the hotel may impose. These charges appear on our website during the booking process.

8. MODE OF COMMUNICATION

9. DISCLAIMER

Payment or booking transactions over the Internet may be subjected to interruption, blackout or delays during transmission.

In extreme circumstances, the Company may be forced to cancel your booking. You will be notified as soon as possible and a full refund will be made to you. In no circumstance shall the Company be liable for any consequential and direct and indirect loss or damage. Our liability shall be limited to the amount you paid to us for the booking.

The Company shall not be liable for any failure or delay in performance of our obligations, which results directly or indirectly from any cause or circumstance, which is beyond our reasonable control. Without limiting the generality of the foregoing, the following shall be regarded as such circumstances: act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any licence or consent), fire, flood, epidemic, lightning, explosion, fog or bed weather, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), renovations undertaken by the accommodation providers, strikes, lockouts or boycotts, embargo, blockade.

10. GOVERNING LAW & JURISDICTION

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